Debbie Jones
Green Cove Springs,FL
Summary
Customer Service Representative recognized for consistency in productivity and attendance, while exhibiting a positive attitude. Exemplary work ethic and a willingness to learn new processes. These include techniques which enhance business and team efforts.
Overview
21
21
years of professional experience
Work History
Animal Caretaker
Client
Jacksonville, FL
04.2017 - 01.2024
- Kept four animals clean and free of contaminants to promote optimal health.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Improved animal health by administering medications, and treatments as prescribed by veterinarian.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to client and veterinary staff in a timely manner.
- Scheduling and transportation to veterinary appointments.
Customer Service Representative
Versatile Merchant Solutions
Midlothian, VA
10.2015 - 05.2017
- Cold call business owners via digital dialer, setting appointments for outside sales agents in Richmond, Northern Virginia,and Virginia Beach, Va.
- Use of appointment scheduling software.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met and exceeded weekly and monthly quotas, winning periodic contests while working as a team player.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Family Manager
Self
Midlothian, VA
03.2003 - 10.2015
- Taking care of family and home,
Collections Agent
Equal Justice America
Midlothian, VA
03.2003 - 04.2004
- Cold-calling lawyers for tax-deductible contributions to put law students to work with organizations for the poor.
- Collected unpaid contributions via credit card for five employees and the Owner,
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans,
- Recovered lost revenue working from home.
Education
High School Diploma -
Clover Hill High School
Midlothian, VASkills
- Quality Assurance
- Payment Processing
- Call Center Customer Service
- Credit card processing
- Collections
- Inbound and outbound calling
- Appointment Scheduling
- Logging Call Information
- Multitasking
- Attention to detail
- Team Player
- Animal Care
Timeline
Animal Caretaker
Client
04.2017 - 01.2024
Customer Service Representative
Versatile Merchant Solutions
10.2015 - 05.2017
Family Manager
Self
03.2003 - 10.2015
Collections Agent
Equal Justice America
03.2003 - 04.2004
High School Diploma -
Clover Hill High School