Debbie Jones
Boynton Beach,FL
Summary
Dynamic professional with a proven track record at Hulett Environmental Services, adept in CRM systems and demonstrating exceptional problem-solving skills.
Experienced with deep cleaning techniques and efficient organization methods to create spotless and welcoming spaces. Utilizes effective cleaning products and equipment to ensure hygienic environments. Knowledge of time management and prioritization to complete tasks swiftly and thoroughly.
Overview
14
14
years of professional experience
1
1
Certification
Work History
House Cleaner
Make Ready Cleaning Services
05.2018 - Current
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Tax Preparer
Negasi Tax Services LLC
10.2011 - Current
- Company Overview: Remote
- Prepare and file federal and state tax returns for individuals and businesses
- Review financial records and documents to ensure accuracy and completeness
- Provide guidance on tax-related issues and answer client inquiries
- Verified accuracy and integrity of forms and supplied details
- Utilized advanced software programs for efficient and accurate tax return preparation
- Calculated taxes owed or overpaid by clients
- Assisted in IRS audits by providing detailed documentation and explanations
- Ensured timely filing of all client tax returns by monitoring deadlines and prioritizing work accordingly
- Managed confidential client information with utmost integrity and security
- Identified potential tax deductions and credits to maximize client refunds
- Advised clients on how life events such as marriage, divorce, or retirement may affect their taxes
- Utilized advanced tax software for efficient processing of federal and state returns
- Maintained up-to-date knowledge of tax regulations and legislation changes
- Answered client inquiries regarding status of their returns or any adjustments made during preparation process
- Remote
Customer Service Supervisor
Hulett Environmental Services
12.2013 - 12.2024
- Answer inbound calls of 70+ per day/100+ emails daily
- Provided customer support through live chat and text messaging addressing inquiries regarding services and billing
- Book and schedule home pest inspections for a team of 30+ inspectors for 8 offices
- Manage Chat queues and concurrent chats
- Accepting payments over the phone
- Managed employee schedules to maintain optimal staffing levels for customer support
- Resolved escalated customer complaints, restoring satisfaction and loyalty
- Approached and solved problems with initiative and sound judgment
- Adhere to company policies and procedures, ensuring compliance with quality standards and guidelines
- Monitored and reviewed calls and other correspondence between representatives and customers
Education
High School Diploma -
Spruce Creek Sr. High
Port Orange, FLSkills
- Multitasking
- Live Chat Support
- CRM Systems
- Problem-Solving Skills
- Empathy and Patience
- Time Management
- Adaptability and Flexibility
- Conflict Resolution
- Verbal and written communication
- Ticket management
- Call center experience
- Cleaning and sanitization
Certification
- Florida Notary
- NNA Loan Signing Agent
- Medical Courier Training
- BBP
- Certified HIPAA Certification
- PTIN License
Timeline
House Cleaner
Make Ready Cleaning Services
05.2018 - Current
Customer Service Supervisor
Hulett Environmental Services
12.2013 - 12.2024
Tax Preparer
Negasi Tax Services LLC
10.2011 - Current
High School Diploma -
Spruce Creek Sr. High
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