Summary
Overview
Work History
Education
Skills
Timeline
Debbie Healey

Debbie Healey

Easton,PA

Summary

Dynamic professional with extensive experience at the United States Post Office, excelling in office administration and customer satisfaction. Proven track record in enhancing operational efficiency and delivering exceptional service. Skilled in file management and staff training, ensuring compliance and fostering a collaborative work environment. Committed to achieving performance goals and exceeding customer expectations.

Overview

20
20
years of professional experience

Work History

Head Clerk

United States Post Office
04.2020 - Current
  • Oversaw daily operations, ensuring efficient workflow through task delegation.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
  • Tracked outgoing mail to provide accurate customer updates.
  • Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
  • Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
  • Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.

Rural Carrier

United States Postal Service, USPS
09.2005 - 04.2020
  • Delivery of mail and packages.
  • Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
  • Maintained an orderly and current route sheet to minimize delivery mistakes.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.
  • Consistently met performance goals set forth by management regarding daily completion times for assigned routes.
  • Demonstrated adaptability by covering other routes when necessary due to absences or scheduling conflicts.

Education

Diploma -

WestDeptford High , Westville, NJ

Skills

  • Office administration
  • Staff training
  • Customer satisfaction
  • Cash handling
  • File and database management
  • Telephone etiquette
  • Sales expertise
  • Customer service
  • Handling customer complaints and concerns, de-escalating issues

Timeline

Head Clerk - United States Post Office
04.2020 - Current
Rural Carrier - United States Postal Service, USPS
09.2005 - 04.2020
WestDeptford High - Diploma,

Similar Profiles

CREATE PROFILE