Debbie Key

Floral designer

• Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
• Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
• Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
• Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
• Imparted knowledge on plants and flowers to customers.
• Researched latest design trends, colors, and vendor products for use in new pieces.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
• Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
• Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
• Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
• Prepared potted plants and bouquets based on customer requirements.
• Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
• Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
• Optimized online presence with updated product photography showcasing a range of offerings from simple bouquets to elaborate installations designed for special events.
• Implemented cost-saving measures to reduce overhead expenses while maintaining high standards of quality in all products delivered.
• Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
• Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
• Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
• Possess in-depth knowledge of various types of flowers and their seasonal availability.
• Drove customer satisfaction by providing recommendations for greenery and flower pairings.

Floral designer.

Sales associate

I also worked closely with my manager ordering our products that were needed. Maintained the fresh flower cooler, rotated plant stock and and procured blooming as well as green plants.

As

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Developed strategy to increase sales and drive profits.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.