Debbie Kim
Lowellville,OH
Summary
Support specialist with expertise in managing customer inquiries and resolving issues effectively. Demonstrated success in building strong client relationships and achieving high customer satisfaction in the Medicare benefits sector. Able to assist Medicare Agents with many questions about enrolling clients and Medicare Election Periods.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Agent & Client Support Specialist
TLC Insurance Group & Wealth
Warren, OH
02.2020 - Current
- Managed customer inquiries regarding Medicare benefits, resolving issues promptly to enhance customer experience.
- Handled escalated issues with professionalism and empathy, achieving high levels of customer satisfaction.
- Provided comprehensive support to agents through effective communication and problem-solving, facilitating seamless operations.
- Collaborated with healthcare providers to address patient concerns effectively.
- Utilized Medicare software systems to deliver accurate information to beneficiaries.
- Maintained detailed records of customer interactions for quality assurance purposes.
- Trained new team members on customer service protocols and operational policies.
- Directed incoming calls, taking messages and routing them appropriately.
Customer Service Representative
Meghan MacDonald State Farm Ins Agent
Cuyahoga Falls, Ohio
12.2018 - 02.2020
- Developed strong relationships with customers through personalized assistance and support.
- Conducted follow-up calls to resolve issues and improve client satisfaction.
- Engaged customers in conversation to resolve issues and clarify product questions.
- Answered inquiries to provide accurate information about products and services.
- Educated clients on coverage options, guiding them to optimal insurance solutions.
- Identified upselling opportunities aligned with customer needs and preferences.
- Maintained detailed records of customer interactions and transactions for accuracy.
- Informed customers about billing procedures while assisting with payment processing.
Customer Service Rep & Licensed Benefit Consultant
Ohio Health Benefits
Tallmadge, Ohio
03.2007 - 12.2018
- Assisted clients with understanding health benefit options and enrollment procedures.
- Educated clients on health plan options and enrollment processes.
- Informed customers on policy details, coverage options, and eligibility requirements to enhance understanding.
- Resolved customer inquiries through phone and email communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed follow-up calls with customers to ensure satisfaction and address any remaining concerns.
- Reviewed agent enrollments to verify accuracy, inputting information into company database.
Education
Certificate of Massotherapy -
Ohio College of Massotherapy
Akron, OH01-1996
High School Diploma -
Copley High School
Copley, OHSkills
- Customer support and issue resolution
- Healthcare communication and Medicare software
- Product knowledge
- Client education
- Records management
- Problem solving and attention to detail
- Effective communication
- Positive attitude
Certification
Property & Casualty Insurance License
Timeline
Agent & Client Support Specialist
TLC Insurance Group & Wealth
02.2020 - Current
Customer Service Representative
Meghan MacDonald State Farm Ins Agent
12.2018 - 02.2020
Customer Service Rep & Licensed Benefit Consultant
Ohio Health Benefits
03.2007 - 12.2018
Certificate of Massotherapy -
Ohio College of Massotherapy
High School Diploma -
Copley High School