DEBBIE KLONEK
HOUSTON
Summary
Highly motivated and customer-focused healthcare customer service representative with over 10 years of experience delivering exceptional customer service to patients and healthcare professionals. Adept at handling inquiries, resolving complaints, and ensuring utmost patient satisfaction. Demonstrated success in managing a high volume of calls, collaborating with healthcare providers, and maintaining accurate records. Possessing effective communication and problem-solving skills, actively seeking a challenging position to utilize expertise in a dynamic healthcare environment. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
Work History
ABSTRACTOR
Broward Health Hospital
10.2024 - 11.2024
CALL CENTER AGENT
CDMPSC-USDA Discrimination Program (DFAP)
07.2023 - 05.2024
- Communicate with farmers, ranchers, and landowners, building trust and rapport
- Leveraged strong computer skills to navigate multiple system applications, enhancing efficiency in processing discrimination claims for USDA's DFAP program
- Facilitated effective communication with diverse farmers, ranchers, and forest landowners, ensuring clear understanding of DFAP procedures and requirements
ABSTRACTOR
McLeod Health
10.2022 - 02.2023
- Reviewed EMR data to ensure accuracy and compliance with HIPAA regulations
- Updated and reconciled patient records in EPIC, enhancing data integrity
- Maintained patient confidentiality while handling sensitive information
CUSTOMER SERVICE REPRESENTATIVE
Village Medical-Remote
10.2021 - 12.2022
- Handled patient inquiries with empathy, resolving issues promptly and effectively
- Scheduled appointments efficiently, ensuring seamless patient experience
- Updated patient records accurately, maintaining confidentiality and compliance
- Addressed barriers to care, improving patient access and satisfaction
- Communicated medical information clearly, enhancing patient understanding
CUSTOMER SERVICE REPRESENTATIVE
Startek
04.2021 - 09.2021
- Reviewed and abstracted EMR data to update patient records in EPIC, ensuring data accuracy
- Maintained patient confidentiality by adhering to HIPAA regulations, safeguarding sensitive information
- Utilized Cerner and e-Clinical Works for efficient data management and reconciliation
- Collaborated with healthcare teams to ensure comprehensive and up-to-date patient medical histories
CUSTOMER SERVICE REPRESENTATIVE
PFS Group
01.2019 - 01.2021
- Assisted patients with financial queries, resolving insurance issues efficiently
- Managed patient accounts, ensuring timely resolution and payment arrangements
- Handled high volume of inbound and outbound calls, maintaining service quality
- Set clear payment expectations, facilitating smooth financial transactions
- Enhanced patient satisfaction through effective communication and problem-solving
ASSISTANT MANAGER
Ace Cash Express
08.2017 - 12.2019
- Managed store operations to enhance sales and ensure accurate inventory control
- Resolved customer issues and facilitated financial transactions efficiently
- Oversaw cash management and conducted daily opening procedures
- Ensured operational equipment was functional for smooth store operations
CUSTOMER SERVICE REPRESENTATIVE
Tiempo & Hermanos Loan
08.2014 - 07.2017
- Processed loan applications, ensuring data accuracy and compliance with company policies
- Enhanced customer satisfaction by effectively managing account volumes and service inquiries
- Reduced delinquency rates through diligent collection activities and payment tracking
- Maintained precise records of payments and fees, supporting financial accuracy and transparency
Education
ASSOCIATE OF SCIENCE DEGREE - HEALTH SCIENCES MEDICAL ADMINISTRATIVE ASSISTANT
Ultimate medical academy
12.2022
HIGH SCHOOL DIPLOMA -
Houston Can Academy
12.2013
Skills
- Athena
- AWS
- Cerner
- Cisco
- Citrix
- EMR
- HIPAA
- MS Office
- Office 365
- VMware
- Customer Service
- Data Review
- Problem Solving
- Communication
- Multitasking
Timeline
ABSTRACTOR
Broward Health Hospital
10.2024 - 11.2024
CALL CENTER AGENT
CDMPSC-USDA Discrimination Program (DFAP)
07.2023 - 05.2024
ABSTRACTOR
McLeod Health
10.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
Village Medical-Remote
10.2021 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Startek
04.2021 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
PFS Group
01.2019 - 01.2021
ASSISTANT MANAGER
Ace Cash Express
08.2017 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
Tiempo & Hermanos Loan
08.2014 - 07.2017
ASSOCIATE OF SCIENCE DEGREE - HEALTH SCIENCES MEDICAL ADMINISTRATIVE ASSISTANT
Ultimate medical academy
HIGH SCHOOL DIPLOMA -
Houston Can Academy
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