Debbie Kollaritsch
Clarkston,MI
Summary
A dynamic leader and strategist, I spearheaded business growth at Graceland Portable Buildings Of Alvord, leveraging skills in strategic planning and client account management. Excelled in establishing a loyal customer base and diversifying product offerings, significantly enhancing brand visibility. Skilled in delegation and business development, I fostered a culture of excellence and innovation.
Overview
27
27
years of professional experience
Work History
Small Business Owner
Graceland Portable Buildings Of Alvord
03.2014 - 03.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Established a loyal customer base by providing personalized attention, and addressing concerns promptly.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Diversified product offerings to meet changing customer needs and tap into new markets.
Office Manager
Pathfinder Resources
09.1995 - 04.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelors Of Arts Degree - Social Sciences
Aquinas College
Grand Rapids, MIAssociate Of Arts - Sociology
Muskegon Community College
MuskegonSkills
Opportunity identification
Business management and development
Strategic planning
New business launch
Delegation
Client account management
Scheduling
Business Development
Timeline
Small Business Owner
Graceland Portable Buildings Of Alvord
03.2014 - 03.2022
Office Manager
Pathfinder Resources
09.1995 - 04.1998
Bachelors Of Arts Degree - Social Sciences
Aquinas College
Associate Of Arts - Sociology
Muskegon Community College