Debbie Kottke
Athens,WI
Summary
Proven skills in benefits administration, employee relations and application coordination. Knowledgeable about program changes, enrollment periods and contract negotiation. Experienced Benefits Administrator skilled in finding providers, setting up plans and coordinating enrollments. Solid understanding of documentation, recordkeeping and compliance requirements. Advanced organizational, problem-solving and relationship-building skills developed over [Number]+ career. Results-driven [Job Title] experienced in structuring programs and administering benefits in fair and equitable fashion. Diplomatic, articulate and decisive with capability to build and develop productive relationships with internal and external stakeholders. Desiring to offer expertise in field and excellent judgment to challenging role with [Company]. Demonstrated success in building and deploying well-planned benefits and compensation plans. Competent in onboarding, orienting and training employees, as well as managing enrollments and mediating problems. Certified in [Area of certification]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled HR professional well-versed in setting up and administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Benefits Administrator
Church Mutual Insuranc
11.1989 - Current
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Played active part in annual negotiations with providers.
- Created rewards and recognition programs for acknowledging employees' achievements.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
Assistant Manager
Burger King
05.1984 - 11.1989
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Merrill High School
Merrill, MI06.1983
Skills
- Survey Research
- Basic Mathematical Abilities
- Unemployment Claims
- Payroll and Benefits Administration
- Bank Reconciliation
- Benefits Oversight
- Consolidated Omnibus Budget Reconciliation Act (COBRA)
- Benefits Coordination
- Healthcare Policies
- Accurate Recordkeeping
- Cost Control
- Enrollment Coordination
- Complex Problem-Solving
- Health Saving Accounts
- Human Resources Background
- Provider Relationship Management
- Auditing Dependents
- Confidential Records Management
- Improvement Recommendations
- Employee Benefits Management
- ADP Workforce Now
- Life and Pensions
- Payroll Operations
- Benefits Strategies
- Enrollment Procedures
- Deductions Understanding
- Health Education
- Plan Administration
- Benefits Implementation
- Microsoft Excel
- Microsoft Office Suite
- HR Policies
- New Hire Paperwork Processing
- Monthly Reconciliations
- Employee Timesheet Processing
- Correspondence Writing
- Workers Compensation
- Company Guidelines
- Open Enrollment
- New Hire Orientation
- New Employee Enrollment
- Financial Transactions
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and researched 401k) plan contribution error that occurred in a organization that was acquired through an acquisition which led to providing employees with missed contributions, IRS reporting corrections and plan compliance.
- Used Microsoft Excel to develop FMLA leave using company paid time off benefits.
- Collaborated with the HRIS vendor for the development of a 401k) census report used to complete non-discrimination testing and plan audit.
- Documented and resolved a gap in the medical plan which led to the amendment of the plan that provided coverage that was consistent with other plan designs.
Certification
- PHR, SHRM-CP - Human Resources Management Certifications
- CPP - Certified Payroll Professional
- Completed the Supervisory Management training
- Completed the Dale Carnegie Skills for Success training
- Completed Project Management training
Timeline
Benefits Administrator
Church Mutual Insuranc
11.1989 - Current
Assistant Manager
Burger King
05.1984 - 11.1989
High School Diploma -
Merrill High School
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