Debbie Kropf
Paonia,CO
Summary
Adept Senior Certified Pharmacy Technician with a proven track record at City Market, showcasing expertise in medication dispensing and insurance billing. Demonstrates exceptional problem-solving skills and a commitment to HIPAA compliance. Excelled in team collaboration, significantly optimizing pharmacy workflow.
Overview
16
16
years of professional experience
Work History
Senior Certified Pharmacy Technician
City Market
12.2020 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
Bakery Clerk
City Market
06.2015 - 12.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Home Care Provider
Armstrong Residence
04.2008 - 04.2012
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
Education
Certified Pharmacy Technician
PTCB
04.2022
Skills
- Knowledge of medical terms
- Problem-solving skills
- Immunization Administration
- Insurance Billing
- Knowledge of brand and generic drugs
- Medication Dispensing
- HIPAA Compliance
- Team Collaboration
- Patient confidentiality
- Workflow Optimization
- Pharmacy equipment use
Timeline
Senior Certified Pharmacy Technician
City Market
12.2020 - Current
Bakery Clerk
City Market
06.2015 - 12.2020
Home Care Provider
Armstrong Residence
04.2008 - 04.2012
Certified Pharmacy Technician
PTCB
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