Debbie Kuhia
Honolulu,HI
Summary
Dynamic Manager with extensive experience at The Queen’s Medical Center, recognized for enhancing productivity and customer satisfaction through effective team leadership and conflict resolution. Skilled in budget control and staff development, I successfully built high-performing teams and improved operational efficiency, fostering a collaborative environment that prioritized safety and quality service delivery.
Overview
31
31
years of professional experience
Work History
Manager, Sterile Processing
The Queen’s Medical Center
11.1993 - 02.2025
- Fostered collaborative environment resulting in enhanced productivity.
- Completed various assignments within set deadlines.
- Organized environment to enhance safety standards for staff and clients.
- Maintained open communication to ensure high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
None - Did Not Complete - Liberal Arts
Windward Community College
Kaneohe, HISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Task delegation
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Performance management
- Staff development
- Shift scheduling
- Conflict resolution
- Policy implementation
- Schedule preparation
- Performance evaluations
- Workforce management
- Budget control
- Negotiation
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Recruiting and interviewing
- Vendor management
- Regulatory compliance
- Disciplinary techniques
- Cross-functional team management
- Teamwork and collaboration
- Problem resolution
- Positive attitude
- Multitasking
- Problem-solving
- Team development
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Active listening
- Interpersonal relations
- Schedule management
- Employee development
- Problem-solving aptitude
Timeline
Manager, Sterile Processing
The Queen’s Medical Center
11.1993 - 02.2025
None - Did Not Complete - Liberal Arts
Windward Community College