Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Debbie Lake

Pharmacy Tech Cpht
Phenix City,AL

Summary

Accomplished and certified Pharmacy Technician with over 14 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

I love my job and customer is my job!

Overview

34
34
years of professional experience

Work History

Certified Pharmacy Technician

CVS Pharmacy
01.2009 - Current
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled and inventoried medication to keep accurate records. Participates in annual Inventory.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Expert in insurance claims especially dealing with PA's and manufacture coupons to get te best value for our customers.
  • Excels in customer service . Great at resolving problems. Greets customers by name.
  • travels to other sites to help when needed

Customer Service Representative Specialist

ATT/Convergys
08.2003 - 06.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalations ( tier 3 escalation team calls transferred to my team that CRS could not resolve to customer satisfaction )
  • Provided technical support to customers (tier 2 & 3 )
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Cross-trained and provided back up for customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Recorded actions taken, issues resolved and information to effectively manage customer accounts.
  • Entered orders into computer database system.

Sales Associate

Office Depot Inc
10.1998 - 07.2002
  • Loaded and unloaded merchandise using ladder and pallet jack. Forklift certified and trained new eligible employees on usage of equipment
  • Dept Manager of furniture dept for 1 year and then Manager of Computer Dept
  • Employee of the month 5 times
  • Prepared large cash deposits with zero discrepancies.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Prepared merchandise for sales floor by building products, pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Walmart
06.1994 - 09.1998
  • Achieved perfect attendance and on-time record.
  • Provided positive first impressions to welcome customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites. Made keys, worked in hardware dept mixed paint and in sporting goods during hunting season sold licenses, ammo and firearms per State regulations
  • Helped customers with selection of fabric,cutting fabric, patterns and additional notions as needed
  • Answered phones and routed to proper dept
  • unloaded pallets of merchandise and then separated to correct dept for merchandising
  • Helped tp open New Supercenter from ground up (installing fixtures , setting up plan o grams, merchandise etc...) Closed old store, responsible for packing,& transferring old merchandise to various stores and warehouse
  • Prepared seasonal merchandise for sales floor by pricing or tagging per planogram

Truck Driver /CSR

Pepsi Bottling Group
06.1994 - 09.1998
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating.
  • load truck with inventoried product , placed product as required to computerized route, collected monies, and reconciled accounts
  • Maintain truck daily and record keeping as DOT required
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Promoted available products and services to customers during service, account management and order calls. Won several awards due to handling of promotions

Healthcare Provider

Us Army Blanchfield Army Hospital
01.1989 - 08.1991
  • Partnered with healthcare teams to address care plan management, development and implementation. Was responsible for dealings with Mental health clinic- record keeping,recommending treatment and reporting results to Hospital Commander.
  • Ordered and executed various tests, analyses and diagnostic images to provide information on soldiers condition.
  • Provided over 40 physicals, checked soldiers cholesterol and blood sugars
  • Explained procedures and discussed test results or prescribed treatments for soldiers at high risk.
  • Reported findings daily by spreadsheets for immediate supervisor
  • data entry and maintained equipment.
  • Maintained soldiers information with the highest security per Hippa

Education

Associate of Science - Vocational

Columbus Vo Tech
Columbus, GA
04.1978

High School Diploma -

Carver High School
Columbus, GA
06.1977

Skills

  • Pharmaceuticals Mixing
  • Manual and Automated Medication Dispensing
  • Team Collaboration
  • Cash Register Operations
  • Pharmacy Operations
  • Problem-Solving Skills
  • Prescription Filing
  • Managing Prescription Refills
  • Advanced Math Skills
  • Updating Medication Histories
  • Pharmaceutical Preparation
  • Quality Assurance and Control
  • Regulatory Compliance
  • Proper Labeling
  • Refill Requests
  • HIPAA Regulations
  • Workflow Optimization
  • Insurance Claim Processing Software
  • Troubleshooting Malfunctioning Equipment
  • Insurance Billing
  • Stocking Medications
  • Aseptic Techniques
  • FDA and HIPAA Compliance
  • Patient Paperwork
  • Insurance Verification
  • Customer Identification Checks
  • Prescription Filling and Labeling
  • Excellent customer service
  • Train new hires

Timeline

Certified Pharmacy Technician

CVS Pharmacy
01.2009 - Current

Customer Service Representative Specialist

ATT/Convergys
08.2003 - 06.2008

Sales Associate

Office Depot Inc
10.1998 - 07.2002

Sales Associate

Walmart
06.1994 - 09.1998

Truck Driver /CSR

Pepsi Bottling Group
06.1994 - 09.1998

Healthcare Provider

Us Army Blanchfield Army Hospital
01.1989 - 08.1991

Associate of Science - Vocational

Columbus Vo Tech

High School Diploma -

Carver High School

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