Debbie Landon

• Conducted phone sales with clients needing credit repair, Consulted client over needs and assessments and did due diligence to sell package to meet clients needs. Awarded for phone skills and likability.

• Increased monthly gross sales from $50,000 to $168,000 and exceeded goals for sales, revenue and profit margins.
• Managed orders, invoices and bids to enhance business development and maintain sustainability and customer satisfaction.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
• Delivered engaging sales presentations to new clients, explaining design information in simplified language to promote features and increase client awareness.
• Resolved customer issues quickly and managed over 6500 accounts to increase sales and meet quotas.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
• Developed space planning concepts, color palette selections and textile presentations.

• Maintained customer satisfaction with positive feedback and knowledge of mechanics. Focused on addressing customer needs and resolving concerns.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Offered advice and assistance to clients. Planned and built events for many paid events.
• Trained staff on operating procedures and company services.
• Resolved Customer service and technical issues online with 100s of customers daily.
• Provided online customer support to clients seeking resolution to questions, list items or conflict.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to customers.

THIS WAS A AFTERHOURS AND WEEKEND JOB

• Created professional sales presentations to effectively demonstrate product and competitive pricing. Managed over 185 accounts.
• Met with existing customers and prospects to discuss product needs and recommend new product in addition to current stock.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
• Organized sales paperwork, placed orders electronically. Presented proposals and finalized orders weekly.
• Implemented brand marketing and sales campaigns.
• Cold-called leads and closed large number of new sales over several months.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.