Debbie Lane
Tillamook,Oregon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Front End Manager & Cash Office
6Plus1 LLC
Tillamook, Oregon
06.2021 - 05.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed incoming payments, including checks and electronic fund transfers.
- Compiled daily transaction reports for review by management.
- Verified the accuracy of cash drawer contents at beginning and end of shift.
- Prepared bank deposits in accordance with established procedures.
- Conducted regular audits of cash drawers to ensure compliance with company policies and procedures.
Branch Operations Specialist
Oregon Food Bank
Tillamook, Oregon
05.2013 - 05.2021
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Scheduled meetings, appointments, and travel arrangements for staff members.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Prepared invoices for customers based on their orders and payment terms.
- Assisted with the preparation of presentations by gathering data from various sources.
- Compiled financial reports by collecting data from various departments within the organization.
- Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
- Developed forms and maintained filing systems to store confidential client information securely.
- Ensured compliance with company policies regarding record keeping procedures.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed client communication, scanning documents and distribution of mail.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Generated invoices for billing purposes based on established procedures.
- Revised orders, finalized invoices and created billing logs.
Office Manager
Wheeler Dealer
Tillamook, Oregon
07.2006 - 12.2009
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Education
High School Diploma -
Tillamook High School
Tillamook, OR05-1987
Skills
- Client Communication
- Cash Flow Management
- Training and mentoring
- Administrative Skills
- Customer Service
- Employee Supervision
- Operations Management
References
References available upon request.
Timeline
Front End Manager & Cash Office
6Plus1 LLC
06.2021 - 05.2024
Branch Operations Specialist
Oregon Food Bank
05.2013 - 05.2021
Office Manager
Wheeler Dealer
07.2006 - 12.2009
High School Diploma -
Tillamook High School
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