Debbie Langley
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
40
40
years of professional experience
Work History
Temporary Employee
Robert Half International Staffing
08.2021 - Current
- Filling temporary short and long-term assignments in accounting, administration, data entry, and customer service
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Project Estimator
Hubble Homes
07.2022 - 11.2022
- Created budgets for new single-family and multi-family housing starts
- Identified errors in data and programming for proprietary software
- Generated change orders and approvals of change orders
- Conducted vendor account reconciliations, approved vendor invoices for payment
- Corresponded with vendors on special projects, special bids, and pricing via phone, email, or text.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Analyzed buildings to prepare estimates for single family and multi-family projects.
- Analyzed designs and performed accurate cost analysis.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
Operations Coordinator
Hubble Homes
11.2021 - 07.2022
- Created daily and weekly reports for department accountability, gross margin reports, and trend charts.
- Correlated necessary documentation between 5 departments, 8 municipalities, and 21 subdivision projects on a 22 starts per week schedule.
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
Rural Letter Carrier Assistant
United States Post Office
11.2020 - 07.2021
- Organized and delivered mail and packages for 580 postal customers on a 56-mile route.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Institutional Data Intern
LDS Business College
01.2019 - 06.2019
- Organized and analyzed data for the current and previous five years.
- Demonstrated patterns and trends for students, enrollment, educational markers, goals, and objectives using SQL, Tableau, Excel, PowerPoint, and Word
- Implemented programs and automation to provide data for administrative and governmental reporting.
Peer Mentor Student Leader
LDS Business College
01.2017 - 09.2017
- Developed a scalable peer mentoring program and materials to service 100,000 on-campus and online students, using a variety of media and learning styles;
- Managed and trained 16 mentors; organized student activities.
- Collaborated with Directors of Student Development and Student Services and Department Heads.
- Complied with Federal FERPA laws.
- educated students, departments and instructors about the mentoring program and its benefits.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Helped students develop organizational, time management and study skills.
- Advocated for students to access available resources.
Office Manager
Work Inc.
07.2015 - 10.2016
- Managed billings and invoicing through Quickbooks
- Generated monthly filing of governmental reports.
- Oversaw Department of Human Services yearly audit, getting the highest scores in 18-year company history
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Office Manager
Langley Window Washing
03.2014 - 10.2016
- Coordinated scheduling for 4 teams
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Created, maintained and updated filing systems for paper and electronic documents.
Personally Owned Small Businesses
Self-employed
05.1984 - 09.2014
- Produced accounting of each company's activities
- Oversaw day-to-day operations.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Escalations Supervisor
Devcon Security
07.2012 - 01.2013
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Coordinated with all departments and offices nationwide with a resolution rate of 95%.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Trained customers on product usage for increased brand loyalty.
- Facilitated transitions in merging and un-merging of the company and sale of assets.
Education
General Studies -
Brigham Young University
Provo, UTAssociate of Applied Science - Database Management
Ensign College
Salt Lake City, UT04.2019
Associate of Applied Science - Business Intelligence
Ensign College
Salt Lake City, UT04.2019
Associate of Science - Integrated Studies
Ensign College
Salt Lake City, UT04.2019
Skills
- Microsoft Office Certified
- Accounting Experience
- Organizational Skills
- Data Management
- Relationship Building
- Conflict Resolution
- Written and Verbal Communication
- Attention to Detail
- Supervision and Leadership
- Analytical and Critical Thinking
- Time Management
- Problem Solver
- Special Projects
- Inventory Management
- Customer Order Fulfillment
- Verifying Time Sheets
- Performance Goals
- Project Management
- Operations Support
- Purchasing Orders and Requisition
- Process Payments
- Purchase Order Review
- Maintain Records
- Update Accounts
- Serve Customers
- Records Accuracy
- Exceptional Time Management Skills
- Product Sales and Promotion
- Calculate Prices
- Team Meetings
- Motivated Team Player
- Inventory Management and Planning
- Enter Data
- Corrective Actions
- Training Junior Team Members
- Organized Paperwork
- Operation Records Maintenance
- Professional Relationships
- Continuous Improvement Strategies
- Reports and Spreadsheets Generation
- Organization and Categorization
- Revenue Optimization
- Audit Inventory
- Manufacturing
- Distribution
- Logistics
Websites
Accomplishments
Honor Graduate Service Award, Ensign College
Voted Best Customer Service, 3 consecutive years
My Honor Award, Boy Scouts of America
First Class Scout, Girl Scouts of America
Department of Human Services yearly audit, highest scores in 18-year company history
Strength Finder Themes
- Responsibility
- Learner
- Strategic
- Achiever
- Belief
Personal Value
The value I bring to an organization is in my life experience in multiple industries and my love for people. I am an adaptable, self-starter, energetic leader who isn't afraid to think out of the box when it comes to improving a system or solving a challenge. I thrive in dynamic environments and tight deadlines. No matter the task, big or small, each component of a project is important and deserves the respect of accurate, thorough, and efficient completion.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Timeline
Project Estimator
Hubble Homes
07.2022 - 11.2022
Operations Coordinator
Hubble Homes
11.2021 - 07.2022
Temporary Employee
Robert Half International Staffing
08.2021 - Current
Rural Letter Carrier Assistant
United States Post Office
11.2020 - 07.2021
Institutional Data Intern
LDS Business College
01.2019 - 06.2019
Peer Mentor Student Leader
LDS Business College
01.2017 - 09.2017
Office Manager
Work Inc.
07.2015 - 10.2016
Office Manager
Langley Window Washing
03.2014 - 10.2016
Escalations Supervisor
Devcon Security
07.2012 - 01.2013
Personally Owned Small Businesses
Self-employed
05.1984 - 09.2014
General Studies -
Brigham Young University
Associate of Applied Science - Database Management
Ensign College
Associate of Applied Science - Business Intelligence
Ensign College
Associate of Science - Integrated Studies
Ensign College
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