Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Law Ho

Burlingame,CA

Summary

Experienced in team leadership, customer service, and operational efficiency. Adept at utilizing strategic planning to enhance store performance and staff productivity. Demonstrated track record of fostering a positive, results-driven environment that promotes growth and success.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

Athleta
04.2023 - Current
  • Responsible for supporting the General Manager in driving profitable sales growth by overseeing customer and product operations, merchandising, and talent development. Contribute to a positive brand experience for customers and help develop a high-performing team.
  • Assisting with hiring and onboarding new team members.
  • Driving sales through effective communication, sales techniques, and customer engagement.
  • Ability to identify and resolve issues that may arise in the store.

Assistant Boutique Manager

Hermés
01.2022 - 03.2023
  • Company Overview: DFS Duty Free SFO
  • Assist Store Manager in overall managing store sales and service, operation, product and people.
  • Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target
  • Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs
  • Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development
  • In charge of several métiers / product categories in terms of sales, visual merchandising, inventory control, training, etc.

Team Leader

SWTFG (Spirits, Wine, Tobacco, Food & Gifts)
10.2018 - 10.2020
  • Company Overview: DFS Duty Free SFO
  • Create and promote a positive work environment in line with DFS values, employee related policies and practices.
  • Responsible for Product Support team retention, staff development and job satisfaction levels. Provide effective team leadership through open communication, training, coaching and active encouragement of direct reports with a view to meet or exceed location sales and profitability targets, and role modeling desired behaviors.
  • Consistently working with the team to increase productivity and reduce errors resulting in claims.
  • Actively promote the DFS brand and a strong positive professional image at all times.
  • Supervise merchandise ordering, receiving and check in functions. Ensure that all stock is processed in accordance with DFS standard procedures, any discrepancies are actioned appropriately.
  • Perform any other duties as requested in a diligent and conscientious manner.

Brand Ambassador for Bacardi/Patron
10.2016 - 10.2018
  • Company Overview: DFS Duty Free SFO
  • Strive for the highest level of productivity by servicing all clients using the high standards set by DFS and vendor
  • Provide excellence in customer service with DFS standards to ensure the securing of sales by demonstrating and educating the clients on the products to ensure their interest on their purchase
  • Perform daily receiving, checking, stocking, inventory, housekeeping and visual merchandising.
  • Built team capacity by training associates as well as motivating team
  • Provide suggestions for new product initiatives and branding

Assistant Store Manager

J. Crew
08.2014 - 11.2014
  • Proactively manage the performance of the store by leading and motivating team, setting high standards of store presentation and service levels.
  • HR, LP, client building, and product knowledge training.
  • Constantly recruit and develop top talent.
  • Manage team using monthly performance reviews.
  • Communicate as well as partner with upper management to analyze and drive business.
  • Report inventories sell through, buying behaviors, and customer feedback during conference calls and corporate walkthroughs
  • Facilitate orientation and new hire trainings

Customer Service Manager/Operations Manager

Old Navy
03.1998 - 06.2005
  • Product knowledge training as well as communicating with team regarding any corporate seasonal merchandising fixture/visual updates
  • Oversees business trends and adjust action plans accordingly.
  • Scheduling and Payroll, project management, multitasking, managing 3rd party vendors, administrative functions including and ensuring compliance and regulatory guidelines
  • Utilize reports to analyze business and adjust accordingly to elevate not only financially but also visually.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Merchandise Marketing

FIDM – Fashion Institute of Design And Merchandising
San Francisco, CA

San Francisco City College
San Francisco, CA

Skills

  • Sales and Revenue Management
  • Time Management and Prioritization
  • Leadership and Team Management
  • Empathy and Customer-Centric Mindset
  • Staff Training and Development
  • Store Operations Management
  • Performance Metrics and KPIs
  • Product Knowledge
  • Conflict Resolution and Negotiation
  • Loss Prevention and Security
  • Vendor Management
  • Team Leadership and Motivation

Timeline

Assistant Store Manager

Athleta
04.2023 - Current

Assistant Boutique Manager

Hermés
01.2022 - 03.2023

Team Leader

SWTFG (Spirits, Wine, Tobacco, Food & Gifts)
10.2018 - 10.2020

Brand Ambassador for Bacardi/Patron
10.2016 - 10.2018

Assistant Store Manager

J. Crew
08.2014 - 11.2014

Customer Service Manager/Operations Manager

Old Navy
03.1998 - 06.2005

Merchandise Marketing

FIDM – Fashion Institute of Design And Merchandising

San Francisco City College

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Debbie Law Ho