Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Lewis

Summary

Energetic, committed and innovative team player, self-motivated and focused on achieving goals. Strong analytical skills, experienced in numerous merchandising and marketing initiatives, directly contributing to improved business performance. Effective interpersonal skills, highly organized, adaptable and focused.

Overview

18
18
years of professional experience

Work History

Remote Customer Care Representative

Nexgen Agency
08.2023 - Current
  • Assisting customers with their online purchases via phone, chat, email, and social media
  • Assistance will include helping customers promote products, make appropriate sales offers and finalize sales, make informed buying decisions, and follow-up on customer questions
  • Assisting customers with concerns originating at the store, or through a visit to the company website
  • Listening to the customer's issue and entering customer data into the case management system
  • Responding to customer requests for information and assistance by way of telephone, email, and written letter
  • Informing customers about products, services, policies and procedures
  • Assuming responsibility for additional projects or responsibilities as assigned to support the Customer

Dispensary Manager

Sunnyside (One Plant)
06.2021 - 05.2022
  • Promoted within a six-month timeframe for exceeding goals and supporting company culture
  • Provided support to all dispensary staff including scheduling training providing policy and procedure updates keeping updated with industry news and product information
  • Responsible for ordering and receiving of all inventory and products arranging deliveries with logistics team maintaining agent and facility compliance and cleanliness

Assistant Store Manager

Sunnyside (One Plant)
02.2021 - 06.2021
  • Resolves any conflict immediately
  • Responsible for delegating tasks to Wellness Advisors in order to maintain a compliant and clean facility
  • Coordinates with the upper management to ensure accurate information is communicated to dispensary staff
  • Managing and implementing training on POS system

Dispensary Associate/ Deliveries Scheduler/ Team Lead

Sunnyside (One Plant)
08.2020 - 02.2021
  • Create and execute patient orders in seed-to-sale software and the OMMU registry
  • Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders
  • Adhere to the Florida Statues for THC and CBD products, as well as regulations set forth by local state and federal agencies such as OSHA
  • Maintain strictest confidentiality in compliance with HIPAA guidelines

Patient Care Representative

Change Healthcare
06.2019 - 08.2020
  • Scheduled approximately 250 patients per week and made reminder calls.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Worked with doctors and patients to schedule tests and procedures.

Operations Manager

Victoria's Secret
03.2012 - 08.2019
  • Primary responsibility of driving total store results through the product life cycle
  • Supports execution of all store projects and compliance
  • Supports operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards
  • Demonstrated the ability to coach associates
  • Supports all brand initiatives and strategies
  • Personally demonstrate and provide coaching to direct reports selling behaviors and observations in all zones

Seasonal Sales & Support Generalist

Victoria's Secret
10.2005 - 03.2012
  • Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
  • Processes merchandise to be floor ready and maintains back stock to brand standards
  • Creating customer awareness of programs available to them (i.e
  • Victoria's Secret Angel Card) phone and email capture to build customer loyalty when applicable

Retail Sales Associate

The Gap
10.2005 - 03.2008
  • Confidently and proactively help resolve issues for customers and balance several guests in a busy retail environment
  • Contribute to a constructive work environment by consistently treating all Gap Brand workers and shoppers with respect
  • Demonstrate high degree of integrity and impose/ maintain all company policies & communicate violations to leadership team
  • Completed all cleaning, stocking & organizational tasks in assigned area
  • Maintained knowledge of current sales & promotions, policies regarding payment & security practices

Education

Associate of Arts - Business

Knox Community College
01.1990

High School Diploma -

Hampton High School
01.1986

Skills

  • Customer Service
  • Goal Oriented
  • Staff Training & Development
  • Retail Merchandising Specialist
  • Effective Communication
  • Strong Work Ethic
  • Detail Oriented

Timeline

Remote Customer Care Representative

Nexgen Agency
08.2023 - Current

Dispensary Manager

Sunnyside (One Plant)
06.2021 - 05.2022

Assistant Store Manager

Sunnyside (One Plant)
02.2021 - 06.2021

Dispensary Associate/ Deliveries Scheduler/ Team Lead

Sunnyside (One Plant)
08.2020 - 02.2021

Patient Care Representative

Change Healthcare
06.2019 - 08.2020

Operations Manager

Victoria's Secret
03.2012 - 08.2019

Seasonal Sales & Support Generalist

Victoria's Secret
10.2005 - 03.2012

Retail Sales Associate

The Gap
10.2005 - 03.2008

Associate of Arts - Business

Knox Community College

High School Diploma -

Hampton High School

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Debbie Lewis