Debbie Ann Lewis

• As part of Pensacola Caring Hearts, Inc., a non-profit organization, I am the CEO Assistant, providing services that enhance the life of a community or person
• Pensacola Caring Hearts, Inc.'s cause is feeding the underprivileged, and the revenue is committed to supporting this cause
• CEO Assistant I have made flyers, and banners, written for grants, got volunteers for events, and more
• I also keep up with the database for all contact and send out mailing lists.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Organized and coordinated conferences and monthly meetings.
• Researched, proposed and implemented vendor agreements to decrease costs and improve services.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.

• As marketing manager with UCF Entertainment, my duties included scheduling meetings, managing calendars, and planning travel, including flights, accommodation, and ground transportation
• Draft correspondence such as emails, letters, and contracts
• Run errands as requested, followed up with payment and deposit
• Helped with daily time management and data collection and kept a spreadsheet for all contacts and the contact’s roles
• Made calls to negotiate prices and meetings
• While using the GDS system, a global distribution system, ensures all travel arrangements transactions for U.C.F are in place with other service providers, airlines, hotels, car rental companies, and travel agencies.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
• Managed workflow between staff, coordinating documents, planning and creative material distribution.
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Maintained complete database of files, contacts and project materials.
• Transformed corporate website and social media platforms to better engage customers and promote sales.
• Generated reports detailing campaign performance, customer engagement and engagement trends.
• Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
• Submitted professional proposals and project scopes in response to Requests for Proposals.

• My duties were as follows:
• The following are preparing and sorting documents for data entry
• Entering data into database software and checking to ensure the accuracy of the data
• Resolving discrepancies in the information
• Obtaining further information for incomplete documents
• The skills I used every day were computer literacy and other computer programs such as MS Office, Excel, and CRM Database
• Diligence was necessary, as was the Ability to work under time constraints.
• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Sorted documents and maintained organized filing process.
• Organized, sorted and checked input data against original documents.
• Compiled data and reviewed information for accuracy prior to input.
• Located and corrected data entry errors and reported to management.
• Added documents to file records and created new records to support filing needs.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Verified accuracy of data before transcribing.
• Verified data files prior to entry to maintain high data accuracy.
• Documents completed work in appropriate logbooks.
• Maintained ongoing communication with relevant departments to confirm accurate data delivery.
• Obtained scanned records and uploaded into database.
• Identified data entry errors and reported to necessary departments.
• Reviewed completed work for compliance with regulations.

• Manage incoming and outbound calls to and from potential clients, sign up potential clients in CRM, and execute contracts through the approval and funding process
• Develop and maintain relationships by communicating continuously with clients regarding the status of the case and communicating effectively with internal team members and external parties, including clients and their attorneys
• Handle and manage a high volume of topics in an organized and efficient manner
• Conduct ad-hoc projects on an as-needed basis
• Contact previous clients to confirm representation, submit lien information, and ensure collection of medical liens and pre-settlement loans.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• As a primary retail merchandiser, my duties were maintaining customer relationships with the visiting store managers to answer questions and address concerns, planned, scheduled, supervising, and assisting in planogram resets, store remodels, and POP/POS placements
• I trained new employees on procedures for resets and in-store protocol
• Completed in-store merchandising activities to meet or exceed the customers’ expectations and increase P&G
• Exchanged and returned out-of-date products at the store level and in distributors
• Increased sales performance in the predetermined territory by improving “speed-to-shelf,” reducing distribution voids, and refilling out-of-stock items
• Reduced new store set-up/remodel project timeframes and entered data entry collections on out-of-date items on a shelf
• Installed security fixtures and completed surveys and audits
• Accomplishments – Team Leader on projects
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
• Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
• Folded and arranged merchandise in attractive displays to drive sales.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information and pricing.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Verified products appeared at correct locations in proper quantities.
• Worked with managers and advertising directors to optimize promotions.
• Tracked and recapped key item performance.
• Conferred with store managers to obtain information about customer needs and preferences.
• Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
• Interviewed and worked closely with vendors to acquire and develop desired products.
• Ran markdown reports, managed store replenishment and analyzed buying reports.
• Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.

• With the opportunity to gain experience more about media and technology
• Part of the responsibility was to support Comcast Business Services in the efforts to retain the existing customer base through working with existing customers that are either requesting disconnect of service or who have identified as part of a customer subset with a high propensity to request disconnect of service
• The job was to empathize with clients, help them resolve outstanding issues and handles all calls with “one call” resolution with minimal transfers to resolve customer request, troubleshoot, accept payments, make payment arrangements, set up promotion deals, start new services or cut-offs, and renegotiate the terms of their agreement, which included inbound and outbound calls at a very high volume
• Accomplishments – Received two awards for customer service
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Educated customers on company systems, form completion and access to services.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Increased efficiency and team productivity by promoting operational best practices.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Created and maintained detailed database to develop promotional sales.
• Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
• Assessed caller accounts to determine account benefits, identify service needs and resolve issues.

• As office Manager working with multiple departments and branch locations, which included working very closely with upper management to discuss their branch’s needs and receiving instructions on guiding employees in following company policies properly
• In addition, part of the duties was to oversee the hiring and training of auditors, do on-site testing of new employees, host office meetings, and conduct performance reviews for all employees
• Other responsible for overseeing layoffs and budget cuts across departments to maintain the company’s financial health and employees’ records
• Also kept a log of travel time and mileage on all company vans
• The traveling team was my duties in booking travel arrangements and managing all travel plans and organization
• Accomplishments – Relocate from NC, FL to LA to help with locations, promoted from auditor to office manager/ trainer

Maintained computer and physical filing systems.

• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules.
• Evaluated employee records and productivity to complete employee evaluations.
• Developed standard operating procedures for all administrative employees.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Oversaw quality control and productivity rates to increase revenue and production times.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.

• CIAI is a nonprofit I started and ran for four years to help and assist teens
• The by-laws and all paperwork to get this off the ground completed by myself
• As the nonprofit CEO, I ran the organization’s day-to-day operations in the direction and future strategy of the organization
• I did all finances and marketing to approve the direction the organization is going and the annual budget
• Using my skills and experience, I succeeded in motivating, recruiting, developing, retaining, and high mentoring performance, mission-driven, and purposeful teams
• We served the homeless, developed the youth got television and newspapers interested in the youth and their talents
• Accomplishments – Wrote play done by youth, leaders & heroes award dinner received certification from Washington DC
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Maintained effective staff and resource utilization rates to balance financial and operational obligations.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
• Prepared organization for forecasted demand levels through effective operational planning.
• Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
• Drove implementation of new market expansion to propel business forward and adapt to market changes.
• Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
• Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
• Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
• Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
• Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
• Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.
• Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.
• Met dynamic needs by keeping internal systems scalable and highly responsive.

• Hardee’s, As a troubleshooter/restaurant manager for Hardee's Food System restaurant, my District Manager would move me to stores with slow drive-thru times and high employee turnover, by grades from the health department and my job where to go to work and find the problem
• Once found the problem, I reported to the district manager my plans for managing the situation, which could be cleanliness, management, motivation, or a training issue
• Then I would return to my home restaurant where my duties were to achieve sales growth and maintain company standards of excellence, assign shifts, and obligations to keep the flow of food service activity, assign tasks, overseeing cash control, and focus on providing the highest quality food with the best customer service possible
• In addition, ensure that cross-training of each crew member and promotion to troubleshooter of other stores
• Accomplishments – Won sales verse budgets twice, staff turnover, and drive-thru time.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Led and directed team members on effective methods, operations and procedures.
• Correctly calculated inventory and ordered appropriate supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Promoted business through participation in and sponsorship of community events.
• Achieved highest employee retention rate in region.
• Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Organized receptions, promotions and corporate luncheons.
• Actively participated in ongoing customer service programs to build sales and rapport in community.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Prepared for and executed new menu implementations.

• As the district manager of nine stores in North Carolina and South Carolina, overseeing store managers' hiring, training, and firing, which requires bold decision-making and leadership skills also responsible for coaching and developing the associates and ensuring each store management team has a focus on development
• In addition, the responsibilities of recruiting, training, and disciplining store managers, ensuring operational efficiency in each store, and ensuring the safe and efficient operation of all stores within the district while complying with all laws and regulations and all company policies and requirements
• Which included making sure the marketing efforts were consistent across each store
• (Q-CHEK SOLD TO U-SAV VARIETY STORE)
• Built positive and productive relationships with store and field leadership.
• Supervised 5 locations to enforce high-quality standards of operation.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Improved operational standards, personnel moves, and merchandising strategies.
• Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Modeled best practices for sales and customer service.
• Optimized in-store merchandising, brand presentation and inventory availability and focus.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.