Debbie Livingston
Terre Haute,IN
Summary
Skilled Care Coordinator with a proven track record at Optum Serve, adept in treatment planning and interdepartmental collaboration. Excelled in building empathetic client relationships and mentoring new hires, showcasing exceptional verbal communication and problem-solving skills. Achieved significant process improvements, enhancing care delivery and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Optum Serve
12.2021 - Current
- Utilize scheduling program and database to optimize treatment planning and care delivery to beneficiaries.
- Use company software and databases to maintain records of services performed and patient conditions.
- Communicate with patients, ensuring that medical information was kept private.
- Liaison with RN staff to develop comprehensive patient care plans and provide highest quality of care.
- Write acute referrals for ADSM beneficiaries to be seen at Network Urgent Care centers.
- Provide Emergency care locations to beneficiaries when needed.
- Mentor new hire and up-skilled agents once released from training to ensure positive results on the floor.
- Build strong relationships with coworkers through employee engagement to deliver emotional support and companionship.
Call Center Representative
Union Health Group
12.2019 - 11.2021
- Liaised with medical providers, vendors, and management teams to develop solutions and accomplish shared objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Scheduled appointments with medical providers.
Direct Care Staff Member
Community Connections
10.2018 - 12.2019
- Monitored and assisted residents through individual service plans.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications and/or treatments such as G-Tube with documentation.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Associate of Science - Criminal Justice
Ivy Tech Community College
Terre Haute, IN05-2014
High School Diploma -
Terre Haute South Vigo High School
Terre Haute, IN05-2009
Skills
- Process improvements
- Team Collaboration
- Verbal and written communication
- Interdepartmental collaboration
- Conflict resolution
- Problem-solving
- Time management
- Organizational skills
- Scheduling
- Documentation proficiency
- Policy adherence
- Active listening
- HIPAA compliance
- Treatment Planning
Hobbies
I enjoy cross-Stitching, fishing, hiking, and spending quality time with family.
Timeline
Care Coordinator
Optum Serve
12.2021 - Current
Call Center Representative
Union Health Group
12.2019 - 11.2021
Direct Care Staff Member
Community Connections
10.2018 - 12.2019
Associate of Science - Criminal Justice
Ivy Tech Community College
High School Diploma -
Terre Haute South Vigo High School
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