Debbie Loft Mauro
Liberty Township,Ohio
Summary
Operations executive with expertise in employee management and a proven track record of enhancing sales through optimized internal processes. Successfully added over 500 clients by restructuring business processes, achieving a 90% success rate against competitors. Skilled in project management and marketing strategy, with a commitment to exceptional customer service and effective problem-solving.
Overview
26
26
years of professional experience
Work History
Vice President, Operations
WorkSafe-USA
Cincinnati, OH
12.2004 - Current
- Responsible for sales growth, reorganization of business processes and overall development of business organization
- Developed a unique business model in the industry that provides superior service and is also more cost-efficient. As a result, the company took on more-established competitors with a success rate of over 90%
- Completely reorganized a small, undeveloped business model to allow it to grow into successful company which added over 500 new clients in the last five years of my tenure including many Fortune 100 and Fortune 500 companies
- Provided ongoing education and training to 17 Territory Managers in order to successfully sell services in a national market
- Identified key markets and targeted them in order to secure large clients along with their supply chain.
- Developed the model for regional safety supply stores that are now in 28 cities with over 6 million in annual revenue
- Realigned and reorganized entire business model to keep up with changing needs as company developed from a local vendor to a national one
- Rebranded entire company to reflect its national presence, including an entire website redesign, all while maintaining customer loyalty
Buyer/General Manager
M. Hopple & Co.
Cincinnati, OH
01.2000 - 12.2004
- Successfully performed multiple, simultaneous marketing/managerial duties for multiple retail locations while ensuring optimal levels of customer service and satisfaction
- Oversaw operations and served in additional capacity of Buyer; responsible for lowering costs of goods, negotiating contracts with vendors, while increasing both profitability and inventory turnover
- Suggested and identified many cost-cutting areas, including streamlining internal business processes, negotiating and securing improved deals with vendors, contractors and suppliers
- Assisted in development of company website including design, content, product offerings, fulfillment procedures and tracking processes
- Managed off-site warehousing logistics in order to accommodate seasonal flow of goods for receiving and merchandising
- Oversaw professional development and training of store management and employees with an emphasis on attainment of company objectives, task delegation, customer service, point-of-sales systems, merchandising and conflict resolution
- Designed, planned and opened 2 entire stores with direct input throughout entire lifecycle; stores opened on time and on budget
- Managed all merchandising design and plans to be carried out by staff
- Increased sales over 50% within 3 years of taking over purchasing function - growing the business to over 5 million in annual sales
Education
MBA - Marketing
Xavier University
Cincinnati, OHBachelor of Science -
Miami University
Oxford, OHSkills
- Client communication and satisfaction
- Contract negotiation and purchasing
- Problem resolution and troubleshooting
- Marketing strategy development
- Business process optimization
- Sales strategy development
- Customer relationship management
- Project management
- Staff training and development
- Time management
- Strategic planning
- Complex Problem-solving
- Budget oversight
Qualifications Summary
- Accomplished, multi-faceted professional with extensive experience and a proven ability to identify, plan and execute successful sales, operational, budgetary and client-focused projects.
- Demonstrated ability to deliver unparalleled customer service, negotiate contacts and attain major company goals.
- Gifted communicator who is able to form strong relationships with colleagues, vendors and clients at all professional levels.
- Well-organized and dependable performer with the flexibility to adapt to constantly shifting priorities and client needs.
- Consistent record of achievement in project management.
- Proactive problem-solver focused on communication and reaching goals.
Timeline
Vice President, Operations
WorkSafe-USA
12.2004 - Current
Buyer/General Manager
M. Hopple & Co.
01.2000 - 12.2004
MBA - Marketing
Xavier University
Bachelor of Science -
Miami University