DEBBIE LOPEZ

Job duties

• Delivers successful service to internal and external customers by adhering to critical success standards: demonstrating accountability and commitment to quality and safety standards; taking ownership in the financial success of the hospital with appropriate resource use and management; providing exceptional customer service; and exerting effort to insure a positive work environment
• Answers all incoming and initiates all outgoing calls in a courteous and professional manner focusing on excellent customer service. Arranges admissions and transfers according to Access Center procedures. Asks questions related to medical necessity, appropriate level of care, and ensures legal and regulatory compliance with admission procedures. Understands and complies with EMTALA regulations for transfers. Conducts interviews with referring physicians in order to identify whether an external transfer is emergent or non-emergent. Establishes and monitors a conference call between the referring physician and the attending physician in order to obtain clinical acceptance or denial of a transfer.
• Notifies the inpatient units regarding estimated time of arrival of transfers. Enters data into the University of Colorado Hospital's patient billing and registration system. Adds and updates records in an existing database. Uses the phone and recording systems within the Access Center correctly. Works independently and cooperatively with other Admissions Department team members in order to facilitate admissions and transfers. Ensures continuity by giving an accurate and thorough report to the oncoming shift. Seeks assistance for unusual or difficult situations and/or issues.
• Completes all manual and automated documentation necessary for the admission of a patient to the University of Colorado Hospital. Understands and complies with policies related to patient valuables and cash collection. Assists with training and cross training of Access Center and other personnel as requested. Prints and distributes pre-designed reports and assists in developing new reports as needed. Sends correspondence to referring physicians and facilities as requested. Responsible for knowing and demonstrating National Patient Safety standards.
• Collects and enters patient demographic and insurance data into computer database to establish patient's medical record.
• Secures patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

• Responsible for a 52 bed/level 2 TRAUMA, Emergency Room, including coordination of non nursing unit functions such as ordering labs, EKG, CT, X-ray, etc., using meditech and T-Systems.
• Memorized all algorithms related to Cardiac and Stroke, Limited and Full trauma activations as well as Cor Zero/Code Blue activations.
• Placed outgoing calls to patient PCP's and other on call specialty practices for ER Physicians.
• Organized and categorized charts for Physician dictation.
• Assisted the Lead Billing Specialist in collecting, alphabetizing and organizing all Emergency Room charts.
• Responsible for reading and reviewing all Physician, RN and EMT charting to ensure proper documentation.
• Responsible for adding ER patient billing charges for appropriate Insurance billing procedures.
• Maintained professional and courteous communication with patients and they're families during stressful situations.
• Performed other duties such as answering all incoming phone inquiries, preparation of patient transportation, and other clerical support for the clinical staff.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.