Director of Nursery Ministries
Dunwoody United Methodist Church
- Oversaw operations of Playtime, a childcare program, and provided direction to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly, optimizing limited space and personnel resources.
- Restructured Playtime attendance documentation and best practices to align with DECAL and BFTS requirements.
- Spearheaded innovative approaches to provide enhances childcare services for families resulting in increasing revenue.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting patron relationships using personal communication tactics, targeted attention to customer's needs and parenting styles, quick response, and ultimate flexibility.
- Researched multiple childcare software programs and chose the best one for Playtime's multi-faceted business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
