Debbie Lynch

• Assisted patrons in need of help locating various materials (books, audio/visual, magazines, etc...) utilized MEL system and the library catalog, as well as walking patrons into the stacks to find a specific item.
• Retrieved information from library computer system and various resources in order to help library users find materials or information;.
• Assisted patrons in the use of self check out computers and print resources.
• Answered questions and provided service for routine reference questions; referred complex reference questions to the appropriate Librarian.
• Checked library materials in and out; received cash and credit card transactions and maintained accurate cash register balance
• Maintained patron account information.
• Received, processed, and made library materials available to the public.
• Monitored overdue books, communicated with patrons when materials were overdue, and when items were being held for pickup.
• Processed hold requests, which includes searching for the holds in the library system, printing the list and going out into the library to find items, check in items on computer, and shelf the holds.
• Processed the opening and organization of MEL materials from other libraries for the MEL processors.
• Processed and checked in newspapers.
• Assisted new patrons in opening a new library card.
• Conducted searches for missing materials throughout the library, which included detective work on my part to attempt to find missing item.
• Assisted patrons using copy and scan machines. Faxed materials.
• Responsible for cleaning audio and visual materials using automated cleaning machines. Changed out old cracked DVD cases for new, cleaned DVD's and CD's in machine. Cleaned and maintained the automated machines after each use.
• Assisted in training of new circulation personnel.
• Applied contact paper and cellophane book covers to paperback and hardcover new books.
• Called patrons about missing books and late returns.
• Attached RFID identification information to library materials.
• Delivered excellent guest services by answering inquiries from visitors.
• Enabled ease of material location by replacing returned items in alphabetical order to library shelves.

08/2006-6/2009 Hospice of Michigan, Detroit, MI Communications Assistant

• Conducted interviews for press release information.
• Wrote press releases, prepared media lists, and distributed press releases to various news outlets across Michigan.
• Maintained advertising values.
• Tracked press coverage and maintained all press clips.
• Wrote articles for weekly company newsletter.

• Worked independently managing an award and incentive business (marketing and selling gift catalogs with various cost amounts used for company anniversaries, holiday gifts, etc...)
• Acquired and managed customer accounts and orders.
• Created and executed marketing strategies for acquiring new business.
• Processed and filled customer orders using Microsoft Word as well as specialized program for orders. Typed and printed customer invoices.
• Executed large bi-annual mass mailings, ordered supplies, maintained customer files.
• Managed personnel during busy holiday hours.
• Utilized internet program for processing orders online,.
• Maintained continued customer loyalty for year-to- year service awards and holiday orders.

• Responsibilities included greeting guests at reception desk.
• Typing, filing, consulting with bridal couples on choosing registry items.
• Educated and assisted brides and grooms regarding various features of numerous brands of merchandise.
• Processed and updated registry information using four different state-of-the-art computer-based systems, and excelled as a compassionate moderator for emotional couples.