Debbie Lyons
Southfield,MI
Summary
Started as department manager and took my department from $150,000/ monthly to $4.9 million in 2023. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning in any retail department. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Department Manager
Floor & Decor
07.2021 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Hired, trained and supervised a team of service staff to meet business goals.
- Overseeing inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Prepared annual budgets with controls to prevent overages.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Department Manager
Floor & Decor
01.2021 - 06.2021
- Enhanced department efficiency by streamlining processes and implementing new organizational strategies.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Flooring Sales Specialist
Lowe's
02.2017 - 11.2019
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Regularly analyzed sales data to identify patterns and areas for improvement, implementing targeted strategies to address these issues.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Food Packager
Garden Fresh Gourmet
03.2014 - 04.2016
- Enhanced production efficiency by streamlining food packaging processes and implementing best practices.
- Reduced waste by closely monitoring inventory levels and adjusting packaging materials accordingly.
- Ensured food safety and quality by strictly adhering to company guidelines and industry standards during the packaging process.
- Managed inventory of packaging materials effectively, ensuring timely replenishment when needed to avoid work delays.
- Provided training to new employees on proper food handling techniques, equipment usage, and safety procedures in line with company policies.
Administrative Specialist
United States Army
09.2001 - 11.2004
- Streamlined office processes by implementing efficient document management and filing systems.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Operators License - Cosmetology
Milan Institute - San Antonio
San Antonio, TX01.2006
High School Diploma -
Lamb of God Christian Academy
San Antonio, TX06.1996
Skills
- Policy Development
- Team Supervision
- Employee Scheduling
- Sales Reporting
- Operations
- Retail Management
- Work Planning and Organization
- Inventory Control
Timeline
Department Manager
Floor & Decor
07.2021 - Current
Assistant Department Manager
Floor & Decor
01.2021 - 06.2021
Flooring Sales Specialist
Lowe's
02.2017 - 11.2019
Food Packager
Garden Fresh Gourmet
03.2014 - 04.2016
Administrative Specialist
United States Army
09.2001 - 11.2004
Operators License - Cosmetology
Milan Institute - San Antonio
High School Diploma -
Lamb of God Christian Academy