Debbie Madden

• Devised treatment plans for disorders involving diabetes care and management including pump and CGM therapy.
• Evaluated ongoing therapy to institute changes in management plan.
• Ordered and executed various tests, analyses and diagnostic images to provide information on patient condition.
• Used EPIC, Glooko and other software systems to prepare and manage patient care.
• Instructed patients or caregivers in rationale and methods to carry out therapy. Train staff and families on advance therapies.
• Implemented therapeutic regiments involving medications and other interventions to mitigate symptoms and prevent reoccurrence of hospitalization.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Managed day-to-day business operations.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Created and monitored promotional approaches to increase sales and profit levels.

Maximized business potential by providing excellent customer service and confidence while meeting or exceeding sales goals.

• Resolved customer concerns efficiently and enhanced customer satisfaction ratings.
• Used CRM to maintain company database with essential account and sales information.
• Brought in new customers and retained base through proactive management of individual needs and creative solutions to improve patient outcomes.
• Demonstrated products and specific features at customer locations and special events.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Maintained master schedule setting up tiered group education achieving over 60% group education and improved patient satisfaction
• Drove workflow improvements by streamlining processes. Brown belt Six Sigma. Maintained ADA Recognition allowing for billable services.
• Marketed program to Houston area PCP groups and Endocrinologists.