Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Manzella

Wyoming,NY

Summary

Experienced CSR brings 20+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

13
13
years of professional experience

Work History

Customer Care Representative

Mirabito Energy Products
09.2014 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Customer Service Representative

Pioneer Credit Recovery
07.2011 - 09.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Science - Early Childhood Education

Genesee Community College
Batavia, NY
05.2003

Skills

  • Customer Service
  • Inbound Customer Service
  • Data Entry
  • Call center experience
  • Payment Processing
  • First Call resolution
  • Customer Relations

Timeline

Customer Care Representative

Mirabito Energy Products
09.2014 - Current

Customer Service Representative

Pioneer Credit Recovery
07.2011 - 09.2014

Associate of Science - Early Childhood Education

Genesee Community College
Debbie Manzella