Debbie Manzella
Wyoming,NY
Summary
Experienced CSR brings 20+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Mirabito Energy Products
09.2014 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Pioneer Credit Recovery
07.2011 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Early Childhood Education
Genesee Community College
Batavia, NY05.2003
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Payment Processing
- First Call resolution
- Customer Relations
Timeline
Customer Care Representative
Mirabito Energy Products
09.2014 - Current
Customer Service Representative
Pioneer Credit Recovery
07.2011 - 09.2014
Associate of Science - Early Childhood Education
Genesee Community College
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