Debbie Martin
Danville ,IN
Summary
Dynamic Customer Service Supervisor with extensive experience at the United States Postal Service. Proven track record in enhancing team productivity and customer satisfaction through effective training and conflict resolution. Skilled in operations management and employee development, fostering a positive work environment that reduces turnover and promotes high morale.
Overview
24
24
years of professional experience
Work History
Supervisor Customer Service
United States Postal Service, USPS
03.2017 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Supervisor
United States Postal Service, USPS
10.2000 - 03.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Reduced employee turnover by creating supportive and engaging work environment.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
Education
Food Science
Ivy Tech Community College of Indiana
Bloomington, INBusiness
Mitchell Senior High School
Mitchell, IN 05.1978
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Staff development
- Operations management
- Schedule development
- Policy enforcement
- Conflict resolution
- Software experience
- Verbal and written communication
- Safety protocols
- Payroll processing
- Task delegation
- Workflow management
- Employee development
Multitasking Abilities
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hoursTimeline
Supervisor Customer Service
United States Postal Service, USPS
03.2017 - 08.2024
Customer Service Supervisor
United States Postal Service, USPS
10.2000 - 03.2017
Food Science
Ivy Tech Community College of Indiana
Business
Mitchell Senior High School
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