Debbie McCann
Lyons
Summary
Detail-oriented medical billing professional with expertise in electronic health records and insurance verification. Committed to accurate billing processes and exceptional patient communication.
Overview
15
15
years of professional experience
Work History
Medical Biller
Geneva General Hospital
Geneva
03.2025 - Current
- Processed patient billing information using electronic health record systems to ensure accurate and timely billing.
- Verified insurance coverage and eligibility for timely reimbursement.
- Generated accurate invoices for medical services rendered, facilitating prompt reimbursement.
- Assisted in resolving discrepancies in patient accounts and billing statements, enhancing overall billing accuracy.
- Communicated with patients regarding billing inquiries and payment options.
- Collaborated with healthcare providers to ensure accurate coding and documentation.
- Maintained organized records of billing transactions and patient files.
- Submitted electronic claims to various insurance carriers.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Input details into accounts and tracked payments.
- Processed refund requests timely and accurately according to established protocols.
Medical Secretary
Geneva General Hospital
Geneva
11.2022 - 03.2025
- Coordinated patient scheduling and appointment management across multiple departments to optimize clinic workflow.
- Processed medical records while ensuring adherence to privacy regulations, safeguarding patient confidentiality.
- Communicated effectively with healthcare professionals and patients regarding inquiries.
- Assisted in billing processes by verifying insurance information and patient data.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Provided administrative support to medical staff during patient consultations and procedures.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Managed daily calendars for multiple providers, setting up appointments efficiently.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Processed payments for co-pays or services rendered using computerized billing software programs.
Patient Registration Representative
Geneva General Hospital
Geneva
05.2011 - 11.2024
- Greeted patients and verified insurance information, ensuring accurate and efficient registration.
- Collected and entered patient data into electronic health record systems.
- Resolved registration issues by promptly addressing patient inquiries and concerns, enhancing patient experience.
- Coordinated with medical staff to ensure smooth patient flow and communication.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Trained new staff on registration processes and system navigation effectively.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Educated patients on their rights and hospital policies, fostering better understanding of care delivery.
Education
Associate of Science -
Cayuga Community College
Auburn05-2002
Skills
- Medical billing software
- Insurance verification
- Claims processing
- Insurance billing
- Electronic health records
- Insurance claims
- Account follow-up
- Data entry accuracy
- Scheduling coordination
- Inventory management
- Customer service
- Problem solving
- Time management
- Attention to detail
- Patient communication
Timeline
Medical Biller
Geneva General Hospital
03.2025 - Current
Medical Secretary
Geneva General Hospital
11.2022 - 03.2025
Patient Registration Representative
Geneva General Hospital
05.2011 - 11.2024
Associate of Science -
Cayuga Community College