Debbie McFarland

Managed customer inquiries and resolved issues efficiently, ensuring client satisfaction and maintaining high service standards.

Analyzed and responded to client requirements, ensuring an enhanced customer experience while adhering to profitability targets.

Addressed customer inquiries and resolved complaints promptly, contributing to improved customer satisfaction metrics.

Managed the allocation of new appraisal orders and conducted quality audits of peer work, ensuring accuracy in processing and fee administration.

Maintained adherence to quality assurance standards by training team members in relevant policies and procedures.

Performed validation of financial advisor documents using Kofax to maintain validity and compliance.

Executed manual classification and balancing of financial transactions with Mavro, ensuring timely processing to meet client expectations.

Delivered technical support and resolved issues related to desktop functionality, enhancing system reliability and user satisfaction ( ex. internet, cable and phone)

Streamlined the billing process for efficiency and accuracy (ACH set ups)

Coordinated the onboarding of diverse loan types, including vehicle and home equity loans and line of credit, while maintaining effective communication with stakeholders.

Managed comprehensive reviews and processing of lien requests request for fully paid off loans, foreclosures and bankruptcy

Oversaw the meticulous recording of lien releases through tracking and retrieval of financial documents for default loans.