Debbie Mihailidis
Genoa,NV
Summary
Airline professional with 30 years experience in Reservations, Airport Operations and Global Corporate Account Management. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and contribute to organizational efficiency.
Overview
30
30
years of professional experience
Work History
Global Account Manager
United Airlines
Genoa, NV
03.2000 - 07.2025
- Managed six Global Accounts with a combined volume of $220M. Analyze market trends to identify growth opportunities, driving revenue through tailored solutions..
- Cultivated strong relationships with senior stakeholders, fostering collaboration and aligning business objectives with client needs.
- Negotiated contract renewals and pricing adjustments, ensuring competitive positioning while maximizing profitability.
- Mentored junior account managers, sharing best practices and facilitating professional development to enhance team performance.
- Utilized CRM systems to track account activities, providing real-time insights for informed decision-making and strategy refinement.
- Increased customer satisfaction through timely resolution of issues and proactive relationship building.
- Managed complex projects across multiple regions, ensuring timely delivery and exceeding client expectations.
- Conducted quarterly business reviews with clients, assessing performance metrics and identifying areas for continuous improvement.
- Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business and referrals.
- Developed strategic account plans aligning with client objectives and United Airlines' service offerings.
- Conducted regular account reviews to identify areas of improvement, maximizing growth potential within existing clients.
- Delivered tailored presentations to prospective clients showcasing the company''s unique value proposition, driving higher conversion rates from proposal stage to contract signing.
Airport Operations Supervisor
United Airlines
San Francisco Airport
02.1997 - 03.2000
- Supervised daily airport operations, ensuring compliance with safety and security protocols.
- Led a team of 30 agents, providing training and mentorship to enhance operational efficiency.
- Utilized Apollo systems to assist with ticketing and flight changes.
- Trained new team members on operational procedures and customer service standards.
- Implemented process improvements to enhance efficiency of check-in operations.
- Led initiatives for improving communication between departments during peak travel times.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
Airline Reservation Agent
UNITED AIRILNES
San Francisco
11.1995 - 01.1997
- Managed complex reservations using Apollo to ensure accurate flight bookings and customer information processing.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction with airline services.
- Coordinated with various departments to streamline ticketing processes and improve operational efficiency.
- Trained new team members on reservation protocols and customer service best practices.
Skills
- Excellent knowledge of major carrier routes, networks and alliances
- Strong organizational skills
- Outstanding knowledge of airline operations in the front and back of the house
- Creative problem solving skills
- Adaptable, flexible and good time management skills
- Microsoft office suite proficiency
- Experienced in responding to RFP's
Timeline
Global Account Manager
United Airlines
03.2000 - 07.2025
Airport Operations Supervisor
United Airlines
02.1997 - 03.2000
Airline Reservation Agent
UNITED AIRILNES
11.1995 - 01.1997