Debbie Miller
Stafford,TX
Summary
A dynamic, self-motivated professional with over fifteen years of management expertise. Seasoned Payroll Specialist bringing 10 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
20
20
years of professional experience
Work History
Payroll Supervisor
GC Services (InteLogix)
Houston, TX
03.2014 - Current
- Managed department of three with a less than 2% error rate that prepare bi-weekly payroll for an organization of over 7000 employees through the US and currently learning international payroll processes for Philippines and San Salvador
- Collaborates with Production teams to ensure that new and current employee’s taxes, deductions, bonuses and salary increases are processed in a timely manner
- Demonstrated efficiency in researching payroll issues by creating SME documents detailing resolutions online for offsite personal to access
- Coordinates the Input of Time and Labor into company HRMS system, and verify accuracy
- Communicates all discrepancies to sites prior to payroll processing
- Developed internal reports in ADP Vantage/PeopleSoft used by multiple departments for auditing and regulatory purposes
- Analyzes DOL, EEOC and Legal requests for specific reports needed
- Utilize ADP to build, run and validate reports and submits validated results to appropriate departments or business partners to meet tight deadlines
- Analyze each payroll and provide updates on challenges to Payroll Director
- Recommend potential training opportunities for staff both onsite and off
- Collaborate with Benefits/HR department to ensure that systems are updated each year for Annual enrollment period
- Empowered staff, boosting morale by cross training on processes, reducing workload on any one person
- Collaborate on paperless initiative by creating online locations for over 85% of all payroll documents, reducing costs associated with office supplies and storage of documents
- Investigate payroll disputes and ensure all adjustments for wages, benefits refunds, or direct deposit refunds are processed according to state and federal guidelines
- Collaborates with Accounting and Treasury to ensure that all GL entries match
- Enter JE when appropriate to ensure entries balance.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager
Afni Inc.
Tucson, AZ
06.2010 - 01.2013
- Analyzed and developed action plans to drive revenue generating metrics such as sales, quality and customer service KPI’s
- Managed P & L statements monthly, communicating financial drivers to board of directors
- Collaborated with training department to ensure that new and current employees were kept up to date on relevant details needed to complete their daily duties
- Communicated any policy/procedural changes to direct reports, trained on applicable procedures and inspected competency
- Created training documents and led sessions for all applicable staff
- Encouraged employees to look for opportunities to increase their skill set through additional training offered through organization, local colleges, and universities to allow them to further their careers.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Project Coach
Afni Inc.
Peoria, IL
09.2004 - 01.2010
- Trained, coached and developed direct reports on all aspects of their jobs
- Evaluated overall performance and conducted annual reviews
- Developed, implemented and facilitated training for training classes on new curriculum
- Interviewed perspective new hires for potential positions within the organization
- Increased revenue through reduction in attrition and absenteeism by addressing morale, scheduling and staffing issues
- Analyzed reports showing gaps, recommended staffing changes across project that reduced absenteeism
- Monitored and revised quality measures to increase overall customer satisfaction
- Identified key components and drafted policy changes that increased agent performance
- Collaborated with HR/Staffing/Training daily to address any employee issues
- Partnered with leadership to draft policy and procedures to improve employee job satisfaction
- Identified reporting needs for a group of departments, built spreadsheets that ranked department/coach/agent across organization to use for shift bid, merit review points and stack ranking for incentive.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Skills
- Process Improvement
- Report Writer
- Payroll Management
- Excellent Communication / Presentation Skills
- Human Resources
- Leadership
- Change Management
- Employee Relations
- Payroll Software Expertise
- Timekeeping Systems
- Employee benefits administration
- Year-end Procedures
Technical Qualifications
- Microsoft Word
- Excel
- Power Point
- Cisco
- SharePoint
- Rockwell
- Kronos
- Project Management Software
- TCS
- Ultipro
- ADP PayForce and Vantage/PeopleSoft (Oracle)
- Knowlagent (Intradiem)
- Envision Monitoring Software
- Quicken
- Outlook
Proven Accomplishments
- Process Improvement, Organization faced serious breach to their network causing full shut down. Worked with management to pivot to work from home utilizing personal lap top and phone while organization worked to get needed access to vital information to process payroll on time. Collaborating with clients, production and two co-workers we were able to process biweekly payroll for over 3000 employees and executive payroll on time.
- Report Writer/Leadership, Organization needed end of year reporting for Federal and Medicare wages for reconciliation during payroll processing week. RESULT: Built reports in ADP Reporting that can provide the needed results at the end of each year. Instructed team members on how to run and validate results. RESULT: Since reports are run at the end of each year, data is available through out the year as needed alleviate and pressure for last minute requests. Team members were able to run reports, validate and provide completed information on time with no impact to payroll processing.
Timeline
Payroll Supervisor
GC Services (InteLogix)
03.2014 - Current
Operations Manager
Afni Inc.
06.2010 - 01.2013
Project Coach
Afni Inc.
09.2004 - 01.2010
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