Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Debbie Minter

Duluth,GA

Summary

Highly motivated and successful Resource Group Coach seeking to make the coaching position permanent as a Resource Group Coach. Passionate about helping peers succeed, leading to quality customer service and a stronger overall State Farm. Possesses a strong work ethic, a proven track record of change adaptability and accountability, as well as excellent communication and interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

BLRC RG Underwriter - Coach

State Farm
Dunwoody, GA
02.2024 - Current
  • Coach BLRC Underwriters through complex underwriting issues in both Legacy and Policy Center platforms
  • Handle LIEP cases as needed
  • Collaborate with fellow RG Coaches and Sr. Underwriters to help answer questions in Peer Assisted Line (PAL)/OSC
  • Attend BLRC Underwriting team huddles, presenting new underwriting guidance and answering questions from the floor
  • Successfully completed Policy Center training and assist with Policy Center questions in PAL and OSC cases.
  • Served on BLRC/Production Partnership Committee to facilitate better partnership between BLRC and Production.

Underwriter, ECC-BL Non-Audit

State Farm
Dunwoody, GA
09.2020 - 02.2024
  • Using extensive Underwriting technical knowledge, consult with agents and team members on a variety of eligibility-based questions to ensure only high quality risks are added to State Farm’s book of business.
  • Assist fellow Underwriters and Trainees in the PAL with questions from their phone calls and chats.
  • Serve as team liaison during BOP Collaboration meetings and lead conversations during team meetings and huddles, adding to the business acumen of the team.
  • Serve as team Diversity and Inclusion (D&I) representative and present D&I topics during team meetings and huddles sparking authentic, meaningful connections and conversations within the team.

Education

Bachelor of Arts - Journalism

Baylor University
Waco, TX
08.1991

Skills

  • Analytical and Critical Thinking
  • Customer focused
  • Flexible and Adaptable
  • Microsoft Office/Legacy System/Policy Center/TransActions/OSC
  • Relationship Building/Team Building
  • Communication

Certification

  • AINS designation earned March, 2022
  • Currently working toward completion of CPCU designation. Eight out of ten requirements completed.

Timeline

BLRC RG Underwriter - Coach

State Farm
02.2024 - Current

Underwriter, ECC-BL Non-Audit

State Farm
09.2020 - 02.2024

Bachelor of Arts - Journalism

Baylor University

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