Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Moody

Sandy,UT

Summary

Dynamic Executive Assistant with a proven track record at Made By Mary, adept at managing executive calendars and travel arrangements while maintaining confidentiality. Recognized for enhancing team productivity through effective conflict management and meticulous attention to detail, ensuring seamless operations and exceptional customer service.

Overview

22
22
years of professional experience

Work History

Executive Assistant

Made By Mary
08.2018 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

Mosiac Supervisor and Trainer

JetBlue Airways Corporation
02.2006 - 08.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Customer Service Representative

Treehouse Athletic Club
05.2003 - 09.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Health & Physical Education W/Teaching Degree

Brigham Young University
Provo, UT
08-1984

Skills

  • Executive support
  • Administrative support
  • Office management
  • Strong problem solver
  • Meticulous attention to detail
  • Customer Service-oriented
  • Travel coordination
  • Professional and mature
  • Staff management
  • Phone etiquette
  • Conflict management

Timeline

Executive Assistant

Made By Mary
08.2018 - Current

Mosiac Supervisor and Trainer

JetBlue Airways Corporation
02.2006 - 08.2017

Customer Service Representative

Treehouse Athletic Club
05.2003 - 09.2007

Bachelor of Science - Health & Physical Education W/Teaching Degree

Brigham Young University

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