DEBBIE MORRIS

• Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
• Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
• Assisted in achieving sales targets through upselling, cross-selling, and recommending suitable products to customers.
• Enhanced store cleanliness and organization, ensuring a pleasant shopping environment for customers.
• Reduced shrinkage levels with vigilant loss prevention measures and thorough merchandise checks.
• Developed strong rapport with regular customers through personalized service that fostered loyalty and repeat business.
• Assisted customers by answering questions and fulfilling requests.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Worked with floor team and managers to meet wide range of customer needs.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

• Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
• Learned other teammates' work tasks to train as backup.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Enhanced customer satisfaction by providing efficient and friendly service at the deli counter and fostering loyalty and repeat business.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Enter orders into computer system quickly and in proper sequence

Perform cash register operations to process, receive payments and issue change

Greet customers and respond to their needs

Prepare food items in compliance with recipes and portion control guidelines

Prepare multiple orders simultaneously during peak periods

Maintain clean and organized work areas at all times for safety and quality of food preparation

Check for quality of food items and ingredients

Keep tract of old and new items and insure rotation of stock

Restock bags, cups, lids, sauces, and other counter supplies

Oversaw all front desk operations

Trained new staff on reservation system

Assigned daily housekeeping duties

Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns

Greeted visitors upon arrival

Collected room deposits and payment

Ran daily reports: balanced and closed accounts nightly

Prepared breakfast and set up breakfast area daily

Answered multi-line phone system, routing calls, delivering messages to staff

Greeted visitors

Prepared and printed Sunday Bulletins, Wednesday night programs, and monthly newsletter

Prepared new member packets

Assisted Staff with any needs