DEBBIE MULLINS
Crosbyton,TX
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote/Customer Service Representative position. Ready to help team achieve company goals.
Overview
49
49
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
Crosby County Sheriff's Office
03.2008 - Current
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Followed established protocols for professional handling of emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted in updating department policies and procedures, promoting compliance with industry standards and best practices.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions, maintaining uninterrupted service for callers.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Read system maps and caller information, and documented details in system.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Licensed Nail Technician/Shop Owner
TANICURES
02.1976 - 04.2022
- Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination among clients.
- Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
- Completed consultations with spa guests to determine nail care needs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered personalized services according to needs and preferences.
- Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
- Educated clients on proper use of salon products.
- Grew repeat client base through effective marketing and customer service.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Grocery Store Cashier
MINI MART
01.1975 - 02.1977
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Contributed to loss prevention efforts by identifying potential theft situations and reporting suspicious activity to management promptly.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Processed refunds and exchanges in accordance with company policy.
- Removed trash, swept, and mopped floors for professional appearance.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
CROSBYTON HIGH SCHOOL
Crosbyton, TX1976
Skills
- Data entry proficiency
- Documentation
- Good Judgment
- Active Listening
- Decision-Making
- Works Well Under Pressure
- Map Reading
- Documentation And Reporting
- Computer-Aided Dispatch
- NCIC Database
- CPR and First Aid
- Computer Skills
- Telephone Etiquette
- English Fluency
- Friendly, Positive Attitude
- Social Perceptiveness
Timeline
Certified 911 Public Safety Telecommunicator
Crosby County Sheriff's Office
03.2008 - Current
Licensed Nail Technician/Shop Owner
TANICURES
02.1976 - 04.2022
Grocery Store Cashier
MINI MART
01.1975 - 02.1977
High School Diploma -
CROSBYTON HIGH SCHOOL
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