Debbie Myrick
Conshohocken,PA
Summary
Energetic and outgoing individual with over 10 years of medical and customer service experience in the healthcare industry. Ability to work independently with little supervision and provide exceptional customer service to assigned accounts. Demonstrates excellent communication and critical thinking skills. Well-organized individual that delivers optimal business operations and customer satisfaction. Provides superior clinical and exceptional customer service to accounts. Team player. Expert at maintaining detailed clinical knowledge. Seasoned Surgical Territory Manager with experience successfully managing Philadelphia, Maryland, Northern & Southern New Jersey, Delaware, North Carolina, South Carolina and Georgia territories while exceeding quota goals. Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
18
18
years of professional experience
Work History
Strategic Account Manager
Sight Sciences
02.2024 - Current
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Trained, mentored and motivated staff to instill desire for superior performance.
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
- Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
- Drove process improvements across multiple teams to streamline workflows related to servicing our strategic partners.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Delivered an increase in overall revenue by successfully upselling products/services in line with customers'' evolving requirements.
STRATEGIC ACCOUNT CONSULTANT
New World Medical
08.2022 - 11.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
TERRITORY SALES MANAGER
Kala Pharmaceuticals
08.2021 - 08.2022
- Educate Residents, Fellows and Attendings in North Carolina, South Carolina and Georgia on New World Medical's comprehensive glaucoma portfolio to drive product growth
- Residency management
- Organize wet lab events to promote products and engage with residents, fellows, and attendings
- In-servicing Lunch and Learns on medical products
- Certifying surgeons on product implantation and post operative management
- Provide direct support to residents and fellows in the operating room to aid their education pertaining to New World Medical
- Maintain and organize territory records of all existing and new customers
- In serving lunch and learns
- Implement strategic business plans and tactical strategies within territory to achieve goals
- Promoted products via face-to-face interactions with assigned HCP targets
- Maintain call productivity and call plan execution
- 110% to quota in both EySuvis and Inveltys.
SURGICAL TERRITORY MANAGER
Bausch & Lomb Surgical
01.2021 - 08.2021
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Trained and mentored sales representatives in sales techniques and strategies.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
ASSOCIATE TERRITORY MANAGER
Bausch & Lomb Surgical
01.2019 - 01.2021
- Attended industry trade shows to network with potential clients and stay current on emerging trends in the marketplace.
- Optimized territory coverage by prioritizing high-potential accounts and allocating resources effectively.
- Coordinated training sessions for clients on new products, enhancing overall product adoption rates within the territory.
- Increased sales revenue by establishing strong relationships with key decisionmakers.
- Secured new business opportunities by conducting product demonstrations and presentations.
- Conducted ongoing market research to identify growth opportunities and competitor insights.
- Continually expanded personal knowledge of industry developments through attending workshops, conferences, and webinars.
- Negotiated favorable contract terms with clients, ensuring mutually beneficial agreements were reached.
- Developed comprehensive account plans for strategic clients, resulting in increased retention rates.
CLINICAL DEVELOPMENT SPECIALIST
Bausch & Lomb Surgical
09.2017 - 01.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Monitored industry trends to adapt strategies accordingly.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
SURGICAL COORDINATOR
Siepser Laser Eye Care
10.2006 - 09.2017
- Successfully completed formal training and certification program for all products
- Worked in collaboration with the Institutional Account Managers to influence teaching hospitals, residency programs
- Followed up on teaching programs to generate sales
- Maintained territory sales for intraocular lenses, disposable products, instruments
- Effectively utilize and manage territory expenses, sample accounts, and consignments in a responsible manner according to company policies
- Developed an effective teamwork relationship with other B+L representatives in the sales region
- Strategically assist with IOL sales force to grow B&L surgical portfolio
- Introduce pre-operative clinical protocol to interested IOL accounts
- Assist surgeons and staff with IOL verifications using our B&L IDVS portal
- Attend surgery to train surgeons and surgical staff
- Verify proper surgical technique of our IOL portfolio
- Using Panorama in the practice setting to integrate premium IOL usage and best practices to maximize customer experience
- Secure & grow premium IOL business by working closely with STM, SES, ISR
- Build credibility and confidence around our people and products
- Stay current with ophthalmology industry knowledge and participate in B&L team calls
- Salesforce, CRM
- Introduce pre-operative clinical protocol to premium IOL accounts
- Attend surgery to train nurses and physicians on surgical technique for B&L products
- Attend post-operative appointments and educate patients to establish optimal outcomes with B&L products
- Practice Development assistance with practices and hospitals
- Assist surgeons and staff with premium IOL verifications using B&L IDVS
- Aided with B&L customers via telephone and email
- Build confidence and credibility around the team and our products
- Directed all medical surgical office production for: Cataract, Glaucoma, YAG Lasers procedures for surgery centers
- Liaison between premium ophthalmologist and patients
- Assisted Ophthalmologist in Cataract and YAG procedures
- Performed Biometry and Diagnostic testing: Immersions, A Scans, Visual Field, IOL Master Calculations, Refracting, Visual Acuities, Visual Fields Auto-refractions
- Arranged exam and procedure rooms and inventoried supplies and equipment
- Ordered pre-op testing, IOL(s) for surgical patients
- Followed up with post-op results of cataract patients.
Education
Bachelor of Science - Health Administration
University of Phoenix
Associate of Arts -
University of Phoenix
Tempe, AZSkills
- Territory management and budget tracking
- High strategic analytical skills for territory management
- Competitive Analysis
- Sales strategy development
- Pipeline Management
- Territory Management
- Sales operations management
- Revenue Generation
Timeline
Strategic Account Manager
Sight Sciences
02.2024 - Current
STRATEGIC ACCOUNT CONSULTANT
New World Medical
08.2022 - 11.2023
TERRITORY SALES MANAGER
Kala Pharmaceuticals
08.2021 - 08.2022
SURGICAL TERRITORY MANAGER
Bausch & Lomb Surgical
01.2021 - 08.2021
ASSOCIATE TERRITORY MANAGER
Bausch & Lomb Surgical
01.2019 - 01.2021
CLINICAL DEVELOPMENT SPECIALIST
Bausch & Lomb Surgical
09.2017 - 01.2019
SURGICAL COORDINATOR
Siepser Laser Eye Care
10.2006 - 09.2017
Bachelor of Science - Health Administration
University of Phoenix
Associate of Arts -
University of Phoenix
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