Debbie Navarrete

Worked 1996 - 1999

• Worked part-time while managing responsibilities as both a Customer Service Representative and Front End Supervisor.
• Oversaw daily front-end operations, including verifying cashier tills and managing register assignments.
• Handled customer inquiries, requests, and complaints with professionalism and efficiency.
• Verified returns processed by cashiers and provided guidance or support for any issues that arose during their shifts.
• Ensured smooth operations at the front end while maintaining a high standard of customer service.

• Reconcile all group billing for the resort, including compiling, auditing, and finalizing bills, and communicating with group contacts to resolve any billing questions or discrepancies.
• Process deposits and payments for group business accounts, ensuring timely and accurate application.
• Respond to all group billing inquiries and disputes with professionalism and efficiency.
• Regularly review and respond to emails to ensure timely communication and follow-up with clients, and internal departments
• Run and submit monthly tax-exempt reports for compliance and audit purposes.
• Reconcile wholesaler billing and follow up to ensure timely collection of payments.
• Review daily transaction tickets and distribute them to appropriate departments for processing.
• Handle chargebacks by investigating disputes, compiling supporting documentation, and responding within required timelines.
• Deposit checks for both the resort and condo association, maintaining accurate financial records.
• Prepare and issue invoices for Saddlebrook International Sports School in accordance with established billing cycles.
• Process group and social guest commissions, ensuring timely and accurate payouts based on contract terms.

• Greet guests upon arrival and manage the waitlist efficiently based on guest flow and table availability.
• Provide menus and answer initial questions regarding offerings, specials, and wait times.
• Escort guests to assigned tables or waiting areas, ensuring a welcoming and organized seating process.
• Assign tables based on guest preferences while maintaining balanced server rotation.
• Demonstrate solid knowledge of the menu to assist guests with informed choices.
• Support team members by assisting with various roles in the restaurant as needed.
• Deliver excellent customer service with a friendly and professional attitude at all times.

• Consistently deliver outstanding customer service to all guests, ensuring a positive and welcoming experience.
• Respond promptly to both telephone and in-person inquiries regarding hotel information, reservations, and guest concerns.
• Supervise daily front desk operations, ensuring all team members follow established standard operating procedures.
• Train, guide, and support front desk team members by resolving issues, providing coaching, and fostering a positive work environment.
• Address and resolve guest issues, complaints, and concerns promptly and professionally to maintain high customer satisfaction and service quality.

• Registered and coordinated a wide range of activities for children ages 3–17, ensuring a fun and safe environment.
• Organized and facilitated diverse activities including ship tours, pool games, arts and crafts, and party planning.
• Assisted with ship disembarkment procedures and supported security operations to maintain passenger safety.

• Assessed customer needs and effectively upsold products and services to maximize sales revenue.
• Handled cash transactions accurately and efficiently.
• Assisted customers by answering questions and providing product information.
• Managed inventory and restocked the store to maintain optimal product availability.