Debbie Ngoeun

Warehouse Operations Manager

WORLDPAC

01.2015 - 08.2025

Directed daily warehouse operations, ensuring efficient workflows, regulatory compliance, and strict adherence to safety standards in a fast-paced environment
Led and managed a team of 20+ warehouse associates, overseeing picking, packing, loading, and shipping to meet performance and delivery targets.
Optimized inventory management processes to improve stock accuracy, reduce discrepancies, and support uninterrupted order fulfillment.
Implemented process improvements that streamlined fulfillment operation, reduced turnaround times, and increased order accuracy.
Developed and enforced standard and emergency operating procedures receiving, storing, shipping, and salvaging products.
Introduced performance metrics to track productivity and accountability, resulting in measurable improvements in team efficiency.
Trained, coached, and mentored staff on operational best practices, safety protocols, and performance expectations.
Reduced workplace incidents by strengthening safety standards, conducting regular audits, and monitoring compliance.
Coordinated cross- functional collaboration between sales, customer service, procurement, logistics, and HR to ensure seamless supply chain operations.
Partnered with Human Resources to support employee engagement and retention initiatives, fostering a motivated and high-performing workforce.
Facilitated the integration of new technologies into warehouse workflows, improving operational efficiency and data accuracy.
Maintained accurate records for vehicles, schedules, inventory, and completed orders.
Delivered exceptional internal and external customer services by resolving issues promptly and maintaining clear communication across departments.
Identified operational and strategic challenges, implementing solutions that supported business growth and client retention.