Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Nichols

Greeley

Summary

Dynamic customer service professional with extensive experience at TTEC, excelling in account management and dispute resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing billing inquiries and fostering strong relationships, ensuring seamless transactions and positive client experiences.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

TTEC
Greeley
08.2018 - Current
  • I would take an inbound call for a deposit, and I would tell them that I was a banking specialist.
  • I started working at the site before Covid, then moved to working from home.
  • I would go over the members' banking accounts, give them their balance, tell them how to deposit checks, do fund transfers, and set up auto payments, and would do disputes.

Customer Service Representative

Startek
Greeley
01.1998 - 08.2018
  • I troubleshot H.P. printers with Windows 98, 95, NT, 3.1 and made sure the printers worked the way the customers wanted them too.
  • I Moved to AT&T Wireless after being at Startek for one year, took care of the billing and called the customers to make sure accounts were set up right.
  • I Moved to MSN after two years, took care of the billing for the customers and answered questions.

Education

Computer Operator Diploma -

North Arizona Institute Technology
Flagstaff, Arizona
01.1994

High School Diploma -

Flagstaff High School
Flagstaff, Arizona
01.1985

Skills

  • Experience in customer service, including helping customers, writing letters, and handling complaints
  • Trained new employees, made bank deposits, and worked with cash
  • Computer skills, including keyboarding, database management, spreadsheets, and word processing
  • Ability to research information, record data, meet deadlines, and communicate effectively
  • Account management
  • Dispute resolution
  • Fund transfers
  • Customer relationship management
  • Billing inquiries
  • Call handling
  • Data entry
  • Problem solving
  • Effective communication
  • Strong teamwork
  • 10-key
  • Active listening
  • Empathy and patience
  • Typing [number] wpm

Timeline

Customer Service Representative

TTEC
08.2018 - Current

Customer Service Representative

Startek
01.1998 - 08.2018

Computer Operator Diploma -

North Arizona Institute Technology

High School Diploma -

Flagstaff High School

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