Debbie Norton
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Service Coordinator
Siemens Industry, Inc.
06.1993 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Established and maintained service schedules for several projects to help plan organize workload.
- Collected, arranged, and input information into database system.
Receptionist Administrator
Landis & Gyr (nka Siemens)
04.1992 - 06.1993
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Processed weekly Fitter payroll
Education
High School Diploma -
Mason City High School
Mason City, IASkills
- Notetaking and Documentation
- Resource Utilization
- Customer Relations
- Training and Mentoring
- Customer Support
- Outbound Calling
Timeline
Service Coordinator
Siemens Industry, Inc.
06.1993 - Current
Receptionist Administrator
Landis & Gyr (nka Siemens)
04.1992 - 06.1993
High School Diploma -
Mason City High School
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