Debbie Otto
Blaine,WA
Summary
An analytical and detail-oriented professional with over 20 years of experience in local government, specializing in customer and citizen relations, policy and code interpretation, and service delivery. Expertise in performing complex reviews of applications, analyzing documentation, and ensuring compliance with local and state laws. Proven ability to provide consultative guidance to customers, handle multiple tasks simultaneously, and collaborate effectively with cross-functional teams. Demonstrated commitment to customer service, and high-quality service delivery. Proficient in Microsoft Word, Excel, and managing complex workloads in fast-paced environments
Overview
24
24
years of professional experience
Work History
Utility Billing Coordinator
Utility Billing Coordinator
01.2023 - Current
- Resolved customer inquiries about services, bills, and payments efficiently.
- Streamlined billing processes to reduce discrepancies and improve accuracy.
- Supported month-end closing procedures for accounts receivable activities.
- Updated billing systems by entering new customer information and modifying records.
- Coordinated with multiple departments on account updates.
- Ensured compliance with company policies related to invoice generation and processing.
Office Coordinator
Public Works
01.2016 - 12.2022
- Supported leadership team and City Manager in various operational tasks.
- Managed Public Records Requests, ensuring compliance with WA regulations.
- Assisted with media communications and maintained city website content.
- Attended meetings, producing detailed minutes and agendas from notes.
- Applied de-escalation techniques to handle sensitive situations effectively.
- Accurately conveyed requests from public and staff through email and phone.
- Processed Purchase Orders, ensuring proper approvals and tracking.
Cashier/Court Clerk/Utility Billing
Utility Billing Specialist
05.2001 - 12.2015
- Executed regular customer service for utility billing account setups and service explanations.
- Resolved conflicts and complaints with challenging customers effectively.
- Met monthly deadlines, completing full utility billing cycles with accuracy.
- Maintained customer information database and utility billing accounting spreadsheets.
- Coordinated daily with public works crew for meter maintenance and service support.
- Processed payments and balanced cash drawer to ensure financial accuracy.
- Established accounts for time payments to facilitate customer financial planning.
Education
Dental Assistant Program -
Lake Washington Technical College
03.1997
General Studies -
Everett Community College
06.1987
Graduate -
Marysville Pilchuck High School
01.1985
Skills
- Customer Focus
- Conflict Resolution
- Utility Billing & Account Management
- Analysis
- Judgment & Decision Quality
- Attention to Detail
- Managing Workloads
- Microsoft Office Suite
Timeline
Utility Billing Coordinator
Utility Billing Coordinator
01.2023 - Current
Office Coordinator
Public Works
01.2016 - 12.2022
Cashier/Court Clerk/Utility Billing
Utility Billing Specialist
05.2001 - 12.2015
Dental Assistant Program -
Lake Washington Technical College
General Studies -
Everett Community College
Graduate -
Marysville Pilchuck High School
Similar Profiles
Drake ThulstrupDrake Thulstrup
Water Meter Technician at Conservice Utility Management & BillingWater Meter Technician at Conservice Utility Management & Billing
Patrick FiskPatrick Fisk
Utility Billing Specialist at City Of Boise, Utility BillingUtility Billing Specialist at City Of Boise, Utility Billing
Carrera SmithCarrera Smith
Billing Department Manger at Meternet, Utility Billing SolutionsBilling Department Manger at Meternet, Utility Billing Solutions
Zarina SharipovaZarina Sharipova
Certified Hemodialysis Technician at DaVita Dialysis CorporatioCertified Hemodialysis Technician at DaVita Dialysis Corporatio
Christopher ScalingChristopher Scaling
Fuel Tank Delivery Driver/Crew Trainer at Coleman Oil & LogisticsFuel Tank Delivery Driver/Crew Trainer at Coleman Oil & Logistics