Steve Parkins
Riverton
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Big Horn Coop
05.2023 - Current
- Interviewed, hired, trained, and mentored new employees for various positions
- Supervise store operations including opening/closing, security and inventory management.
- Fostered a positive work environment by working alongside employees to lead by example, encourage work ethic and communication.
- Developed weekly employee schedules.
- Involved in disciplinary actions and termination of employees
- Managed maintenance related activities including repairs, and enhancements to improve the overall customer experience.
- Coordinate with vendors to ensure timely restock of high-demand products.
- Communicated with unsatisfied customers and provided quick solutions to increase customer satisfaction.
- Oversaw and recorded the delivery of merchandise and compared with merchandise ordered.
- Participated an annual inventory as well as monthly end-of-month inventory.
- Managed, counted and reconciled daily cash drawer and made daily bank deposits.
Shop Foreman
Kindred Kraftsman
01.2020 - 04.2023
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of 5 technicians and shop professionals.
- Construction, assembly and installation of custom cabinetry and finish carpentry.
Retail Sales Merchandiser
Scotts Farm and Family
05.2017 - 12.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Answered customer questions regarding store merchandise, product information, and pricing.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Safely and securely loaded items to prevent damage during transport.
Assistant Store Manager
Lowes Home Improvement Warehouse
06.2004 - 02.2017
- Supervised 80 employees.
- Responsible for closing 12 cash tills per day.
- Scheduling to insure adequate staffing coverage during peak times.
- Oversee budget, sales and profit margins along with monthly financial statements.
- Demonstrated a customer-focused mindset by greeting customers upon entering and offering assistance
- Resolve employee and customer conflicts in a timely manner
- Organized and participated in daily team building huddles to increase motivation.
- Led and executed bi-annual inventory
- Oversaw merchandising standards to promote and clean and safe environment for customers and staff.
Education
High School Diploma -
Cody High School
Cody, WY06-1989
Skills
- Customer service
- Conflict Resolution
- Payroll & scheduling
- Leadership
- Flexible
- Budgeting
- Verbal communication
- Inventory Management
- Time Management
- Retail Sales
- Multi-Tasking
- Profitability Analysis
Lowe's Management Training School
Applied and successfully graduated from Management training school
Timeline
Assistant Store Manager
Big Horn Coop
05.2023 - Current
Shop Foreman
Kindred Kraftsman
01.2020 - 04.2023
Retail Sales Merchandiser
Scotts Farm and Family
05.2017 - 12.2019
Assistant Store Manager
Lowes Home Improvement Warehouse
06.2004 - 02.2017
High School Diploma -
Cody High School
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