Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Pennell

Holiday,FL

Summary

Dependable leader that is proven successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

20
20
years of professional experience

Work History

Lead Server

Madison Restaurant
08.2017 - 10.2022
  • Always made sure the customer had a great experience by providing attentive and personalized service during their dining visit.
  • Helped the server team''s efficiency by implementing new training methods.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Opened the store daily along with making the daily sale meals and the pricing as well.
  • Closed the store daily, closing the till and managing the deposits.

Assistant Store Manager

Blue Oyster
03.2015 - 02.2017
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

FOH Supervisor

Seminole Hard Rock Hotel & Casino
09.2012 - 02.2015
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Streamlined FOH operations for increased efficiency and enhanced guest experience.
  • Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
  • Reduced wait times with effective scheduling and efficient delegation of tasks among staff members.
  • Collaborated with the kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.
  • Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
  • Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.

Dining Room Supervisor

Sonny BBQ
11.2002 - 09.2012
  • Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
  • Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies.
  • Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
  • Increased overall guest satisfaction, implementing a system for tracking and responding to feedback in a timely manner.
  • Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.

Education

Administrative Assistant - Microsoft Office

Stratford Career Institute
Remote
04.2024

High School Diploma -

Armwood High School
Seffner, FL
05.2000

Skills

  • Upselling Techniques
  • High-Volume Dining
  • Team Leadership
  • Guest Relations
  • POS System Operations
  • Organization and Efficiency
  • Accurate Money Handling
  • Flexible Schedule
  • Problem-Solving

Timeline

Lead Server

Madison Restaurant
08.2017 - 10.2022

Assistant Store Manager

Blue Oyster
03.2015 - 02.2017

FOH Supervisor

Seminole Hard Rock Hotel & Casino
09.2012 - 02.2015

Dining Room Supervisor

Sonny BBQ
11.2002 - 09.2012

Administrative Assistant - Microsoft Office

Stratford Career Institute

High School Diploma -

Armwood High School

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Debbie Pennell