Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Debbie Positano

Wonder Lake,IL

Summary

Experienced customer service and office management professional with 29 years in high-pressure communication roles. Proven track record in delivering exceptional support in health care and legal settings. Adept at optimizing client interactions and maintaining operational efficiency.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Office Manager/Legal Assistant

Miltello & Struck, LLC
10.2012 - 08.2019
  • Managed daily office operations, including supply ordering, accounts payable/receivable, and bank deposits, ensuring a streamlined workflow.
  • Handled payroll processing and facilitated year-end 1099 tax distribution for external contractors, maintaining compliance and accuracy.
  • Coordinated attorney meetings and managed attorney calendars to optimize scheduling and enhance productivity.
  • Prepared various legal documents, including real estate closing documents, estate planning materials, and corporate correspondence, through direct collaboration with attorneys.

Real Estate Secretary

Miltello, Zanck & Coen, P.C.
06.2000 - 05.2009
  • Monitored and organized residential and commercial real estate files to ensure compliance and efficiency throughout the transaction process.
  • Prepared and obtained necessary real estate documents to successfully finalize transactions, maintaining clear communication with clients through written and verbal interactions.
  • Scheduled closings and composed correspondence based on dictation, facilitating smooth operations and timely completion of transactions.

Office Manager/Legal Assistant

Franks, Gerkin & McKenna
06.1995 - 05.2000
  • Managed daily office operations, including accounts payable/receivable, correspondence, and filing, while supporting attorneys in the preparation of legal documentation across various fields.
  • Facilitated communication with clients through written and verbal updates on case reports and efficiently scheduled appointments to ensure streamlined office workflow.

Part-Time Rural Carrier

US Postal Service
09.1994 - 02.1995
  • Sorted, bundled, and delivered mail efficiently, ensuring timely and accurate distribution to rural customers.

Office Manager/Bookkeeper/Draftsperson

Mid-City Machine Corporation
04.1986 - 06.1994
  • Established the initial office infrastructure for a custom machinery manufacturer and utilized drafting skills to produce machinery parts until 1988.
  • Managed a partially computerized accounting system, overseeing payroll, accounts payable/receivable, banking, inventory, and workers' compensation.
  • Collaborated with the CPA to prepare month-end and quarter-end financial reports, while also implementing extensive marketing programs.

Education

Certificate - Basic Nurse Assistant Training (CNA)

McHenry County College
Crystal Lake, IL
05.2010

Completion of Four-Certificate Program - Payroll I, Payroll II, Mastering Accruals & Deferrals, Mastering Depreciation

American Institute of Public Bookkeepers
01.1988

Certificate - Advanced Drafting I & II

Airco Technical Institute
01.1986

High School Diploma - Business and Secretarial Curriculums

Charles A. Prosser Vocation High School
Chicago, IL
01.1981

Skills

  • Efficient With Microsoft Word
  • Outlook
  • Quick Books
  • PC Law
  • Adobe Acrobat
  • Excel
  • Dictation
  • Keyboard Speed of 55-60 WPM
  • Excellent Written and Verbal Communication Skills
  • Consumer Inquiries
  • Efficiency
  • Resolution
  • Research

Certification

  • Certificate for Basic Nurse Assistant Training (CNA), McHenry County College May 2010
  • Completion of Four-Certificate Program, American Institute of Public Bookkeepers 1988
  • Advanced Drafting I & II Certificate Program, Airco Technical Institute 1986

Accomplishments

Homeowners association clerk. Managed incoming and outgoing dues. provided updates for the community. Attended meetings.

Timeline

Office Manager/Legal Assistant

Miltello & Struck, LLC
10.2012 - 08.2019

Real Estate Secretary

Miltello, Zanck & Coen, P.C.
06.2000 - 05.2009

Office Manager/Legal Assistant

Franks, Gerkin & McKenna
06.1995 - 05.2000

Part-Time Rural Carrier

US Postal Service
09.1994 - 02.1995

Office Manager/Bookkeeper/Draftsperson

Mid-City Machine Corporation
04.1986 - 06.1994

Certificate - Basic Nurse Assistant Training (CNA)

McHenry County College

Completion of Four-Certificate Program - Payroll I, Payroll II, Mastering Accruals & Deferrals, Mastering Depreciation

American Institute of Public Bookkeepers

Certificate - Advanced Drafting I & II

Airco Technical Institute

High School Diploma - Business and Secretarial Curriculums

Charles A. Prosser Vocation High School

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Debbie Positano