Debbie Price
Myrtle Beach,SC
Summary
Dynamic Front Desk and Customer Service Leader with proven experience supervising teams, optimizing operations, and delivering exceptional guest experiences. Skilled in staff training, scheduling, and performance management, with a strong ability to resolve conflicts and maintain high service standards. Adept at utilizing Microsoft Office Suite, property management systems, and reporting tools (Excel, Word, Tableau, SAMS, MR) to streamline workflows and support data-driven decision-making. Recognized for fostering positive client relationships, improving efficiency, and driving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Westgate Resorts
Myrtle Beach, SC
09.2025 - Current
- Coordinated front desk operations to enhance guest experience and streamline process.
- Promoted a positive atmosphere through effective team leadership and motivation.
- Applied Microsoft Office Suite (Word, Excel, Outlook) for documentation, reporting and interdepartmental communication.
- Utilized Microsoft Teams for video conferencing, document sharing, and project coordination.
- Supervised a team of associates, ensuring efficient guest service and adherence to company standards.
- Prepared daily occupancy and revenue reports, providing actionable insights to senior management.
- Generated occupancy, revenue, and guest satisfaction reports to support strategic decision-making.
- Managed scheduling and shift assignments to ensure adequate front desk coverage.
- Resolved conflicts and guest complaints with professionalism and efficiency.
- Maintained accurate records of guest interactions and transactions.
- Ensured compliance with safety and security protocols at the front desk.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Monitored the front desk staff to ensure proper customer service was provided.
- Processed payments, cashiering duties and credit card transactions accurately.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Welcomed large volume of guests and improved overall customer service.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
Owner Referral Customer Service Manager
Westgate Resorts
Myrtle Beach, South Carolina
05.2022 - 08.2025
- Managed two departments (Owner Referral and Welcome Center).
- Assessed guest eligibility for timeshare presentations and clearly communicated qualification criteria.
- Fostered a positive work environment promoting teamwork and communication
- Trained and mentored staff to elevate service standards and operational performance.
- Analyzed customer feedback to implement service improvements and enhance guest satisfaction.
- Developed performance metrics to assess operational success and drive continuous improvement.
- Managed daily operations of business, including hiring and training staff.
- Prepared and maintained departmental reports utilizing Microsoft Excel, Word, and Tableau to support data-driven decision-making.
- Utilized Microsoft Teams for virtual meetings and interdepartmental communication, ensuring alignment on key initiatives.
- Monitored and maintained inventory levels to ensure adequate stock of office supplies for the department.
- Established performance goals and standards for the team and providing coaching and feedback for improvement.
- Conducted performance reviews and recommending appropriate personnel actions.
- Utilized computer-based systems to process payments, reconcile transactions, and maintain detailed records.
- Utilized Excel, Word, Tableau, SAMS, and MR to produce data-driven reports supporting management oversight and strategic planning.
Specialty Mktg Welcome Center Agent
Westgate Resorts
Myrtle Beach, South Carolina
03.2018 - 05.2022
- Assisted customers with inquiries, ensuring efficient resolution and satisfaction with services.
- Conducted feedback collection from guests to identify areas for service improvement.
- Coordinated issue resolution efforts, ensuring timely responses to customer concerns and inquiries.
- Resolved customer complaints by investigating issues and providing appropriate solutions.
- Processed transactions accurately and efficiently, contributing to overall service efficiency.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Attended team meetings regularly to discuss updates and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Provided customer service to guests staying on property and answered questions about the area.
- Qualified guests for time share presentations.
- Utilized Excel, Word, Tableau, SAMS, and MR to produce data-driven reports supporting management oversight and strategic planning.
Sales Associate
Belk
Myrtle Beach, SC
08.2017 - 03.2018
- Assisted customers with product selection and provided tailored recommendations based on individual needs.
- Utilized customer feedback to improve service strategies and enhance overall shopping experience.
- Processed sales transactions efficiently, ensuring a smooth checkout experience for customers.
- Resolved customer inquiries and issues promptly to maintain high satisfaction levels.
- Promoted loyalty programs to enhance customer retention and drive repeat business.
- Monitored stock levels and organized merchandise displays to optimize sales opportunities.
- Engaged with customers through active listening and personalized service approaches.
- Supported loss prevention efforts by monitoring suspicious activities and adhering to safety protocols.
- Participated in team meetings to discuss sales strategies and share best practices.
- Maintained cleanliness and organization of the sales floor to create a welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
High School Diploma -
Guam Community College
Guam06-1992
Skills
- Front desk operations
- Revenue reporting
- Issue resolution
- Team leadership
- Customer Service Excellence & Conflict Resolution
- Attention to detail
- Effective communication
- Report Preparation & Data Analysis
- Strong Organizational & Multitasking Abilities
- Microsoft Office Suite (Excel, Word, Outlook, Teams) & Tableau
- Property Management Systems (Opera PMS, SAMS, MR)
- Strong leadership
- Listening skills
- Time Management
References
References available upon request.
Timeline
Front Desk Supervisor
Westgate Resorts
09.2025 - Current
Owner Referral Customer Service Manager
Westgate Resorts
05.2022 - 08.2025
Specialty Mktg Welcome Center Agent
Westgate Resorts
03.2018 - 05.2022
Sales Associate
Belk
08.2017 - 03.2018
High School Diploma -
Guam Community College