Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Ramos

Clinton Township

Summary

Customer service professional with over 15 years of experience, including 3 years in call center and scheduling roles. Holds a Bachelor's degree in Business with a focus in Human Resources Management. Skilled in resolving member issues, managing high call volumes, and supporting enrollment and service initiatives. Seeking to contribute strong communication, problem-solving, and organizational skills to HAP’s customer service team.

Overview

3
3
years of professional experience

Work History

Receptionist-Contingent

Henry Ford-Warren
04.2024 - Current
  • Greeted and assisted visitors, providing directions and guiding them to various departments and patient rooms within the hospital, ensuring a smooth and efficient visitor experience.
  • Issued visitor passes while ensuring compliance with hospital security protocols, verifying visitor identification, and monitoring access to restricted areas to maintain a safe and secure environment.
  • Acted as the first point of contact for visitors, offering general information about hospital services, departments, and policies, while maintaining a welcoming and professional atmosphere at the front desk.

PBX Switchboard Operator-Contingent

Henry Ford Macomb Hospital
06.2023 - Current
  • Operated the PBX switchboard to efficiently route incoming and outgoing calls to appropriate hospital departments, ensuring quick response times and maintaining high standards of patient and staff communication.
  • Efficiently broadcasted hospital emergency codes overhead, ensuring clear and accurate communication during critical situations, in compliance with hospital protocols, to assist staff in responding to emergencies promptly.
  • Facilitated clear communication between departments, staff, and patients by accurately directing calls, providing information, and handling inquiries regarding hospital services, policies, and operational procedures.

Medical Appointment Scheduler

The Art of Dermatology
09.2022 - Current
  • Coordinated inbound and outbound referrals by obtaining prior authorizations, verifying insurance coverage, and ensuring complete documentation to support seamless patient care and timely provider communication.
  • Managed complex schedules for multiple healthcare providers
  • Managed incoming calls in a fast-paced medical office, assisting patients with appointment inquiries, procedure information, and insurance-related questions; documented all interactions using EMR systems to ensure service accuracy and follow-through.
  • Scheduled and confirmed high volumes of patient appointments for dermatology services, ensuring accuracy in provider calendars and adherence to medical protocols, while maintaining HIPAA compliance and delivering a positive patient experience.

Education

Bachelor of Science - Business-Human Resources Concentration

Southern New Hampshire University
Manchester, NH
05-2025

Skills

  • HMO/PPO/POS Knowledge
  • Microsoft Office
  • PC Proficiency
  • HIPPA Compliance
  • Problem Solving
  • Time Management
  • Conflict Resolution
  • Dependable/Flexible
  • Multitasking

Timeline

Receptionist-Contingent

Henry Ford-Warren
04.2024 - Current

PBX Switchboard Operator-Contingent

Henry Ford Macomb Hospital
06.2023 - Current

Medical Appointment Scheduler

The Art of Dermatology
09.2022 - Current

Bachelor of Science - Business-Human Resources Concentration

Southern New Hampshire University

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