Debbie Rathgeb-Villamayor
Old Bridge
Summary
Highly-motivated employee with desire to take on new challenges and responsibilities. Strong work ethic, very adaptable, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to lead a team.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Benefit Education Lead
Cigna Healthcare
Morristown
02.2019 - Current
- Served as the Benefit Education Lead-Team Lead role where I was the primary contact for day to day support for our team
- Mentored and trained new Benefit Education Leads in all aspects of the role
- Coached Benefit Education Leads on interviewing skills
- Provided end to end coordination of all customer events including creating presentations, scheduling of events, all logistics and communications to both internal and external partners
- Strong relationship building skills with peers and leadership across all business segments
- Consistently building relationships with brokers and clients to create confidence in the new alignment we have with them
- Coordinated 100% of all enrollment requests
- Interviewed, trained and onboarded Benefit Educators for my team as well as for other markets
- Interviewed Health Benefit Educators for the internal role
- Lead the Enrollment Guidelines project workgroup which streamlined the document from 62 pages to 11
- Created a Transfer of Knowledge document which is now integrated into Salesforce as part of event preparation
- Lead the Benefit Educators Training workgroup, pulling in matrix partners to create topic specific training content along with a reference guide with talking points on our value add and wellness programs
- Lead on a workgroup for the Workplace Wellbeing Services team to take a manual paper process to a streamlined process integrated with salesforce which successfully allowed support for hundreds of clients with our mental health services
- Contributed and participated in the Salesforce Champion Team to roll out and test Salesforce
- Contributed and participated in the preliminary Field Service Tool and continue to participate in UAT testing for roll outs
- Extensive experience in creating detailed gap analysis to assess hiring needs
- Collaborated with leadership on process improvement for multiple projects such as Benefit Educator onboarding and Benefit Educator interviewing
Event Manager
Cigna Healthcare
Jersey City
01.2005 - 02.2019
- Subject Matter Expert for all aspects of enrollment
- Coordinated all events at 100%
- Prepared and trained the sales team on all aspects of Open Enrollment
- Interviewed, hired and trained contract enrollees
- Managed industry newsletter
- Created monthly wellness topics for the sales team to use with clients
- Collaborated with cross-functional teams to align event objectives with organizational goals.
- Evaluated post-event feedback to enhance future planning strategies.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as primary contact person responsible for responding to inquiries about events.
- Monitored event budgets to ensure accuracy and efficiency in spending.
Education
Bachelor of Arts - Criminology & Psychology
University of Pittsburgh
Greensburg, PA 01.2002 - 12.2004
Associate of Arts - Criminology And Psychology
Westmoreland College
Youngwood, PA 01.2000 - 12.2001
Skills
- Subject Matter Expert in Salesforce
- Outlook, Word, Excel, PowerPoint
- CIT, Vista and ePro
- Field Service Application
Timeline
Benefit Education Lead
Cigna Healthcare
02.2019 - Current
Event Manager
Cigna Healthcare
01.2005 - 02.2019
Bachelor of Arts - Criminology & Psychology
University of Pittsburgh
01.2002 - 12.2004
Associate of Arts - Criminology And Psychology
Westmoreland College
01.2000 - 12.2001