Debbie Reed
Lexington,NC
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
5
5
years of professional experience
Work History
Case Manager Supervisor
Rowan Helping Ministries
Salisbury, NC
12.2023 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Shelter Operations Manager
Rowan Helping Ministries
Salisbury, NC
08.2021 - 12.2023
- Reviewed current best practices in case management processes and made recommendations for improvement.
- Analyzed data from reports on caseloads, outcomes and trends in order to identify areas of improvement.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
- Maintained confidential records regarding clients' medical history, treatment plans and progress toward goals.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Created educational materials on topics related to case management such as documentation requirements or crisis intervention techniques.
- Participated in interdisciplinary team meetings with other health professionals to coordinate services for complex cases.
- Resolved conflicts between clients, families, care providers, and other stakeholders involved in the case management process.
- Provided resources and referrals to clients as needed.
- Responded promptly to inquiries from internal and external customers regarding case management services.
- Advised Case Managers on appropriate interventions based on individual client needs.
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
- Developed and implemented policies and procedures for case management staff.
- Served as a liaison between the organization and external agencies providing support services for clients.
- Collaborated with other departments within the organization to ensure that all client needs were met.
- Monitored caseloads for timely completion of tasks and client outcomes.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted individuals with eligibility for available benefits.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Transitioned clients to different providers based on progress or needs.
- Reviewed treatment plans against individual goals and healthcare standards.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Consulted with staff on resolution of complex service issues.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Recruited, interviewed, and hired volunteers and staff.
- Prepared and maintained budgets, personnel records or training manuals.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Provided hands-on and proactive leadership to community services staff.
- Implemented and evaluated staff, volunteer or training programs.
- Directed activities of professional and technical staff members and volunteers.
Case Manager
Crisis Ministries of Davidson County
Lexington , NC
08.2019 - 08.2021
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Provided crisis intervention support for clients in emergency situations.
- Compiled reports on cases and submitted them to supervisors as required.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Transitioned clients to different providers based on progress or needs.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Reviewed treatment plans against individual goals and healthcare standards.
- Participated in professional development activities related to case management best practices.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Supported family members by providing information on local support groups.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Organized group activities to provide socialization opportunities for clients.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Assessed and identified service delivery challenges and opportunities within local area.
- Researched and analyzed community needs to determine program directions and goals.
- Provided hands-on and proactive leadership to community services staff.
- Directed activities of professional and technical staff members and volunteers.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Recruited, interviewed, and hired volunteers and staff.
- Implemented and evaluated staff, volunteer or training programs.
Education
High School Diploma -
Pineville High School
Pineville, WV06-1985
Skills
- Program Planning
- Client Advocacy
- Needs Assessment
- Discharge Planning
Timeline
Case Manager Supervisor
Rowan Helping Ministries
12.2023 - Current
Shelter Operations Manager
Rowan Helping Ministries
08.2021 - 12.2023
Case Manager
Crisis Ministries of Davidson County
08.2019 - 08.2021
High School Diploma -
Pineville High School
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