Debbie Reyes
Palm Desert,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Walmart. Skilled in quick learning and possessing a strong work ethic, I excel in customer service and empathy, significantly contributing to operational efficiency and patient care at Novak Care. My expertise includes efficient transaction handling and patient assessment, ensuring high-quality service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front End Cashier
Walmart
11.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Organized items on shelves to help customers locate products easily and quickly.
- Mentored new team members on sales software system operation.
Urgent Care Front Desk
Novak Care
01.2010 - 06.2011
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
- Maintained accurate electronic health records, ensuring timely updates and thorough documentation of patient interactions.
- Reduced wait times for patients by streamlining the check-in process and optimizing nurse scheduling.
- Liaised with physicians on discharge plans and created outpatient instructions for patients not admitted to hospital.
Caregiver
Adius Healthcare
01.2002 - 12.2004
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Bachelor Of Administrative Studies - Science Education
University of Phoenix Online
Phoenix, AZCertification - Medical Terminology
Medical Front Desk
Indio, CASkills
- Quick Learner
- Strong Work Ethic
- Excellent customer service
- Patience and Empathy
Certification
Medical terminology certification
Languages
English
Full Professional
Spanish
Elementary
Timeline
Front End Cashier
Walmart
11.2021 - Current
Urgent Care Front Desk
Novak Care
01.2010 - 06.2011
Caregiver
Adius Healthcare
01.2002 - 12.2004
Bachelor Of Administrative Studies - Science Education
University of Phoenix Online
Certification - Medical Terminology
Medical Front Desk