Debbie Rhodes
Corodva,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
System Associate
AutoZone
11.2022 - Current
- Provided basic end-user troubleshooting and desktop support. By managing up to 30 emails & calls a day
- Installed, modified, and repaired software and hardware to resolve technical issues by creating a Support chat bot that would have reduce emails by 15%.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments. Managed a $1,800,000.00 budget for purchasing equipment and staying within that budget
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Developed and tested software solutions to meet customer needs.
- Wrote and updated detailed technical documentation for software applications.
Purchasing Specialist
Autozone
04.2020 - 09.2022
- Analyzed customer engineering drawings, specifications and RFQ requirements to perform purchase analysis.
- Maintained complete documentation and records of all purchasing activities. Keeping spreadsheset stats for staying within a $1,800,00.00 budget and keeping cost as low as possible thereby saving money.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Recommended metrics for product availability, costs, and delivery to advance business objectives.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Maintained documentation for all purchases.
- Worked with departments to find new and better items to fulfill diverse needs.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
Build & Release Manager
Autozone
01.2015 - 01.2020
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Monitored and tracked project progress to support timely completion. By managing nightly release packages and verifying compliance with over 4000 stores that could open with success software updates
- Led cross-functional teams to successfully complete IT projects.
- Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Implemented best practices to drive quality IT project delivery.
- Generated reports for IT project progress and performance.
- Managed various IT projects to meet deadlines and customer requirements. There were sometimes 10 software packages to send nightly that required late night verification for compliance and availability for store openings
- Identified and implemented cost-saving measures in IT projects.
- Devised test plans to validate accuracy of IT projects.
- Conducted quality assurance to verify accuracy of data used in IT projects.
QA Analyst
Autozone
01.2010 - 01.2014
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in departmental meetings to establish short- and long-term strategy.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Consulted manuals and process documents to investigate malfunctions.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Edited, proofed and critiqued internal documents to improve clarity.
Education
No Degree - American History
East Carolina University
Greenville, NC01.1980
Skills
- Quality Assurance
- User Training
- Business Process Improvement
- Attention to Detail
- Data Analysis
- Organizational Skills
- Adaptability
- Functionality Testing
- Systems Monitoring
- Customer Service
Accomplishments
My ability over multiple years to maintain and learn new skillsets while still delivering loyalty and kind customer service to team members as well as customers. I've always tried to maintain a positive attitude even in the event of difficult times. Keeping a smile on at times makes other smile and that accomplishes making their day better.
Timeline
System Associate
AutoZone
11.2022 - Current
Purchasing Specialist
Autozone
04.2020 - 09.2022
Build & Release Manager
Autozone
01.2015 - 01.2020
QA Analyst
Autozone
01.2010 - 01.2014
No Degree - American History
East Carolina University