Debbie Rieken
Altoona,IA
Summary
Hardworking and capable customer service representative seeking a position in which my communication skills combined with my critical thinking skills can be useful in serving customers. Capable of handling multiple tasks in a demanding environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. Completed marketing events and promotions as a Lady Luck.Quick learner.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Moms Meals
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Reservations Agent
Grand Casino
01.2017 - 11.2022
- I work reservations for multiple properties
- Trusted to meet the guests' needs, including high-profile players' and club members' needs
- Facilitated a hospitable atmosphere to enhance guest experiences.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
Custom Service Manager
Walmart Supercenter
01.2013 - 12.2017
- I filled several positions during my time with Walmart
- I excelled as a Custom Service Manager served as a customer service associate and specialized as a pharmacy cashier
- I also filled in as needed for various positions around the store
- I enjoyed the people I served, as well as the leadership.
Cashier Manager
Sears
01.2012 - 12.2015
- I was Cashier Manager, responsible for Scheduling, Inventory levels, and stock
- I also had responsibilities as a Part-time Assistant Store Manager, managing customer service issues and personnel questions - 1 day per week.
Education
High school or equivalent -
PINE CITY HIGH SCHOOL
Pine City, MNSkills
- Telephone customer service
- Computers
- Empathy
- Time management
- Creativity
Current Location
3210 SE Corporate Woods Dr, Ankeny, IA, 50021
Certification
CPR certified
Timeline
Customer Service Representative
Moms Meals
11.2022 - Current
Reservations Agent
Grand Casino
01.2017 - 11.2022
Custom Service Manager
Walmart Supercenter
01.2013 - 12.2017
Cashier Manager
Sears
01.2012 - 12.2015
High school or equivalent -
PINE CITY HIGH SCHOOL
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